Customer Success and Business Development Associate

Job Description

The role involves promoting Thieme Online Databases/Journals, as well as other services the company currently offers or may introduce in the future. The candidate will be responsible for on-field brand and product awareness among prospects as well as existing customers to increase usage. The candidate will work targeting Individual doctors, academic institutes, medical colleges, research organizations, and corporate hospitals in the country/Region. The role will be responsible for meeting existing customers and helping motivate them to increase usage and interest in Thiemes online product portfolio by demonstrating products/solutions and resolving queries. The role also requires working on enhancing journal usage and increasing citations in subscribing institutions. It would also be desirable to identify new prospects and generate interest for the Thieme products by demos and trials, and qualifying leads for sales conversions by enhancing the sales pipeline. The person would be working closely with Sales and marketing functions. Roles & Responsibilities Manage customer relationships and develop new influential connections, becoming a trusted partner. Support retention and renewals by identifying value stories, and customer needs, and advocating for Thieme products and services. Enhancing customer satisfaction and revenue growth. Seamless onboarding of new customers and training. Drive customer satisfaction by delivering tailored value stories and demonstrating product ROI. Collaborate with sales/marketing for account renewals and licensing. Researching and identifying new/upsell sales opportunities, generating leads, target identification, and classification. Reaching out to new customers, making presentations and pitches on field or virtually. Closely working with the sales team to maintain a smooth flow of renewals and generate new opportunities for the e-Products assigned. Required Background & skills: A graduate from a reputed university. Science / Medicine background would be an added advantage. Experience of 2- 3 years in field sales role preferably in institutional sales Excellent presentation and oration skills. Excellent interpersonal, good verbal and written communication skills. Experience with any kind of sales of e-services will be preferred. Strong attention to detail and ability to prioritize daily workload and complete tasks independently. Excellent time management, scheduling adherence skills and multitasking. Knowledge of/ Interest in helping institutions/academic community to perform well in their field of study The role would require extensive travel.