Customer Success and Business Development Associate

Role & responsibilities

• Manage customer relationships and develop new influential connections, becoming a trusted partner.
• Support retention and renewals by identifying value stories, and customer needs, and advocating for Thieme products and services. Enhancing customer satisfaction and revenue growth.
• Seamless onboarding of new customers and training.
• Drive customer satisfaction by delivering tailored value stories and demonstrating product ROI.
• Collaborate with sales/marketing for account renewals and licensing.
• Researching and identifying new/upsell sales opportunities, generating leads, target identification, and classification.
• Reaching out to new customers, making presentations and pitches on field or virtually. 
• Closely working with the sales team to maintain a smooth flow of renewals and generate new opportunities for the e-Products assigned.

Preferred candidate profile

• A graduate from a reputed university. Science / Medicine background would be an added advantage.
• Experience of 2- 3 years in a field sales role, preferably in institutional sales
• Excellent presentation and oration skills.
• Excellent interpersonal, good verbal and written communication skills.
• Experience with any kind of sales of e-services will be preferred.
• Strong attention to detail and ability to prioritize daily workload and complete tasks independently.
• Excellent time management, scheduling adherence skills and multitasking.
• Knowledge of/ Interest in helping institutions/academic community to perform well in their field of study
• The role would require extensive travel.

We offer the following benefits to our employees:

• Hybrid Working Model
• Gratuity
• Mediclaim for the self, spouse, and up to three children
• Accidental insurance with a sum insured of 15 lakhs
• Term Life Insurance
• Five-day working week
• Performance-based Bonus
• Paid parental leave