The role involves promoting Thieme Online Databases/Journals, as well as other services the company currently offers or may introduce in the future. The candidate will be responsible for on-field brand and product awareness among prospects as well as existing customers to increase usage. The candidate will work targeting Individual doctors, academic institutes, medical colleges, research organizations, and corporate hospitals in the country/Region. The role will be responsible for meeting existing customers and helping motivate them to increase usage and interest in Thiemes online product portfolio by demonstrating products/solutions and resolving queries. The role also requires working on enhancing journal usage and increasing citations in subscribing institutions. It would also be desirable to identify new prospects and generate interest for the Thieme products by demos and trials, and qualifying leads for sales conversions by enhancing the sales pipeline. The person would be working closely with Sales and marketing functions. Roles & Responsibilities Manage customer relationships and develop new influential connections, becoming a trusted partner. Support retention and renewals by identifying value stories, and customer needs, and advocating for Thieme products and services. Enhancing customer satisfaction and revenue growth. Seamless onboarding of new customers and training. Drive customer satisfaction by delivering tailored value stories and demonstrating product ROI. Collaborate with sales/marketing for account renewals and licensing. Researching and identifying new/upsell sales opportunities, generating leads, target identification, and classification. Reaching out to new customers, making presentations and pitches on field or virtually. Closely working with the sales team to maintain a smooth flow of renewals and generate new opportunities for the e-Products assigned. Required Background & skills: A graduate from a reputed university. Science / Medicine background would be an added advantage. Experience of 2- 3 years in field sales role preferably in institutional sales Excellent presentation and oration skills. Excellent interpersonal, good verbal and written communication skills. Experience with any kind of sales of e-services will be preferred. Strong attention to detail and ability to prioritize daily workload and complete tasks independently. Excellent time management, scheduling adherence skills and multitasking. Knowledge of/ Interest in helping institutions/academic community to perform well in their field of study The role would require extensive travel.
Thieme is an award-winning international medical and scientific publisher with a rich history of 130+ years. Thieme has demonstrated its commitment to the highest standard of quality in the state-of-art content and presentation of all of its products. Thieme is a multinational company with offices in 4 countries, Stuttgart Germany, New York the U.S.A., Noida India, and Rio Brazil. An Editorial Coordinator s (Editorial Office Coordinator s) main responsibility is to conduct designated checks at designated stages between submission and acceptance/rejection of articles of assigned journals, overseeing the peer review workflow on the submission platform to ensure it proceeds smoothly, and raising relevant alerts and reminders in cases of snags or bottlenecks. Their guiding principle is to serve as the safety net and custodian of the publishing house s policy and values regarding its peer review and acceptance process, while ensuring good customer experience for authors and Editors. Roles & Responsibilities Conducting the first overall check on submitted articles and ensuring that the work on the submission portal moves without any snags. Conducting research integrity and sanctions checks. Conducting image rights and patient consent checks. Running iThenticate reports. Effecting desk rejections after initial checks. In case of articles that clear the initial checks check, assigning them to the Editor in Chief/Assistant Editors as per the workflow fixed for the journal. If an article is stuck in review for very long or if any other anomaly is detected, for example, articles that are in revision for very long, raising relevant alerts to the Editor. In some journals, as specified, sending reminders to reviewers. For some journals: Sending regular updates to the Editors about the status of manuscripts in the submission system. After the acceptance of an article by the Editor, ensuring that the accepted articles get exported to production and don t get held up there. For invitation-based journals like DDI, SRM, SMR, managing special issues and invitations through the submission system as per the designated workflow. We work on three Submission Systems: ScholarOne, Manuscript Manager and Editorial Manager. But our focus is on ScholarOne. However, till the migration of all journals happens to ScholarOne, an EOC might have to work on two systems, and therefore will be trained in them. Required Background & skills: Masters in any discipline from a reputed, recognized university with good grades. Candidates with an M.Phil or any other research experience will be preferred. Preference will also be given to those with a Master s in STEM subjects, especially Chemistry. At least 1 year of experience of working on a journals submission platform; ScholarOne experience will be preferred. Research experience/background is highly desirable in the candidate, though a research degree isn t necessary. So, candidates who are working on research projects or have published research papers would receive the same preference as those with a research degree. Candidates who don t have research experience but have substantial industry experience of working on submission platforms, especially ScholarOne, for some years, in workflows that involve detailed EOC work, would also be treated at par with candidates in point 3 above.
Thieme is an award-winning international medical and scientific publisher with a rich history of 130+ years. Thieme has demonstrated its commitment to the highest standard of quality in the state-of-art content and presentation of all of its products. Thieme is a multinational company with offices in 4 countries, Stuttgart Germany, New York the U.S.A., Noida India, and Rio Brazil. Job Summary: The Content Strategist will lead the development of textbook-based content with supporting digital ancillaries. This role blends traditional publishing with digital enhancements, guided by market trends and data insights. Collaboration with authors and alignment with business goals will be key to shaping effective content strategies. Roles & Responsibilities Conduct research to identify potential content contributors, partners, and market opportunities. Develop a new author base (academic and clinical) focused on textbook-based content (print plus digital product range), while managing the existing author list to explore publishing opportunities. Manage the content proposal submission process, understand market needs, and actively commission proposals aligned with the content strategy. Collaborate cross-functionally with content, editorial, sales, marketing, and pharma teams to execute books plus digital content strategy effectively. Participate in developing a content strategy, including ancillary product components. Keep abreast of market conditions, trends, and needs through interaction with students, faculties, clinicians, industry professionals, and the sales team. Commission authors and brief them on opportunities for publishing print plus digital content. Develop a network of Key Opinion Leaders (KOLs) from various specialties. Represent Thieme Publishing at trade shows and conferences, scouting potential authors for print plus digital content. Create advisory boards to provide insights and champion product development aligned with content strategy. Supports in negotiating contracts and securing content rights, focusing on fostering collaborative partnerships. Required Background & skills: Master s degree or other scientific or clinical degrees. Candidates with UG/PG degrees in Medicine will be given preference. Minimum 7-10 years of prior experience working within the edtech or publishing industry, ideally within the STM field Strong interest in understanding user problems and market needs Proven ability to build a network Interest in digital as well as traditional education methods Experience in international collaboration is not essential but is a plus Desirable knowledge of existing digital products, available in the market(being used by students and clinicians). We offer the following benefits to our employees: Mediclaim for the self, spouse, and up to three children Accidental insurance with a sum insured of 15 lakhs
Job Summary: The role focuses on the aggressive engagement with existing customers and requires proactive customer relationship management, engagement strategies and deep product knowledge to maximize customer satisfaction, retention and growth. The candidate will also be responsible for business development for Thieme s growing product and services after analysing the prospects (new or existing customers). The candidate will work targeting Individual doctors, academic institutes, medical colleges, research organizations and corporate hospitals, in the country/region assigned. The role involves closely working with multiple internal and external holders spanning Sales, Marketing, Finance and Operations functions. Summarily, this position will be trusted advisor, brand advocate and primary point of contact, fostering long term loyalty and business growth Roles Responsibilities Account Management and Customer Retention: Managing the entire customer lifecycle, from onboarding to renewal, with a focus on customer success. Collaborating with sales/marketing for account renewals and licensing. Strengthening retention and renewals by identifying value stories, proactive engagement, solving issues, and ensuring continuous value delivery by being a trusted partner. Identifying upsell and cross sell opportunities aligned with customer needs and business goals. Collaborate with sales and marketing teams to drive renewals and expand account value. Manage customer satisfaction (eg. Net Promoter Score) and address churn risks timely, need based. Manage cancellations within desirable limit Tracking renewals through following up with customers and vendors. Assisting Customer service and finance teams with Payment, dispatch and collection. Onboarding Training: Guiding new customers through smooth onboarding, while equipping them with knowledge and tools to maximize product usage. Creating accounts, creating access etc. Engage with existing and potential customers before demos to understand their needs, tailor presentations, and set clear expectations. Guide customers about product usage including its features, usage and benefits, act as a POC for any troubleshooting required in due course. Monitor customer usage and engagement metrics to identify adoption gaps and intervene proactively and establish connections with key stakeholders, internal and external. Create support documentation including user guides, FAQ s and training calendar/collateral. New Business Generation: Identifying and nurturing new leads through targeted outreach, leading closure of new accounts and a solidified sales pipeline. Working closely with marketing team to enhance outreach and market expansion. Conducting periodic business reviews to present additional product features services by identifying and executing opportunities to grow existing accounts. The role would carry Sales Quota for renewals and new business. Customer Advocacy: Acting as a trusted advisor, ensuring clients goals are met and exceeded through the company s solutions. Data-Driven Reporting: Utilizing analytics platforms tools to generate insights, track performance, and optimize customer success strategies. Report on key success metrics such as usage, downloads, activation rate, retention and customer satisfaction to the leadership. Monitor KPI s and analyse performance dashboards periodically. Collaboration with Marketing and Finance : Work closely with marketing to align on lead generation strategy, define and validate MQL s and enhance campaign effectiveness. Assist in execution of digital marketing campaigns through tools/CRM available. Assist Finance and Accounting team with periodic billing information, calculations, pricing and reconciliation of institutional/vendor accounts. Database and CRM Management: Since this is an evolving role, the database creation and management of data accuracy would be important to build future prospects and market expansion, the role would involve strategizing the requisite skills Required Background skills: A graduate from a reputed university. Science / Medicine background would be an added advantage. Experience of 7-10 years in field sales role preferably in institutional sales, digital engagement or account management. Excellent interpersonal, good verbal and written communication and presentation skills. Analytical mindset with experience of using data to drive decisions. Strong attention to detail and ability to prioritize daily workload independently. Team management is desirable. Excellent time management, scheduling adherence skills and multitasking. Knowledge of/ Interest in helping institutions/academic community to perform well in their field of study Role would require travelling for business. Desirable: Building, managing, and mentoring high-performing customer success team to meet and exceed goals Strong understanding of education business and academic processes, preferably Medical and Sciences. Experience with reporting tools like Excel (pivot tables, VLOOKUP), Power BI. We offer the following benefits to our employees: Hybrid Working Model Gratuity Mediclaim for the self, spouse, and up to three children Accidental insurance with a sum insured of 15 lakhs Term Life Insurance Five-day working week Performance-based Bonus Paid parental leave