Job Description

Role Overview: We are seeking an experienced Customer Success Analyst to join our dynamic team. The ideal candidate will have a strong background in business analysis and possess exceptional customer success skills. This role will involve working closely with both customers and internal teams to ensure the successful implementation, adoption, and continuous improvement of our product. You will play a key role in gathering customer requirements, managing client relationships, and ensuring that customer needs are met, leading to high levels of satisfaction and retention. Key Responsibilities: Serve as a liaison between customers and internal teams (product, technical, and sales) to ensure successful implementation and adoption of GC. Gather, analyze, and document customer requirements, translating them into actionable insights and product specifications. Work closely with customers to understand their business needs and provide recommendations on how to best leverage GC to achieve their goals. Conduct business analysis, hold regular check-ins with customers, and provide data-driven insights to improve customer success and product offerings. Monitor and track customer usage and satisfaction to ensure the products meet their expectations and business objectives. Drive product activation and provide continuous support throughout the customer lifecycle, ensuring customers realize the full value of the product. Proactively identify opportunities for upselling or cross-selling modules based on customer needs and use cases. Required Skill Set: Bachelors degree in Computer Science, Information Technology or a related field. 2+ years of experience as a Business Analyst or in a related role, preferably in a B2B product-based company. Any work experience in customer success or a client-facing role is preferred. Strong understanding of data analysis tools and techniques (e.g., Excel, SQL). Proven track record of working directly with clients to understand their needs and deliver solutions that drive customer satisfaction and business growth. Strong analytical mindset, capable of interpreting data, identifying trends, and making strategic recommendations based on insights. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.