Role Overview: We are seeking an experienced Customer Success Analyst to join our dynamic team. The ideal candidate will have a strong background in business analysis and possess exceptional customer success skills. This role will involve working closely with both customers and internal teams to ensure the successful implementation, adoption, and continuous improvement of our product. You will play a key role in gathering customer requirements, managing client relationships, and ensuring that customer needs are met, leading to high levels of satisfaction and retention. Key Responsibilities: Serve as a liaison between customers and internal teams (product, technical, and sales) to ensure successful implementation and adoption of GC. Gather, analyze, and document customer requirements, translating them into actionable insights and product specifications. Work closely with customers to understand their business needs and provide recommendations on how to best leverage GC to achieve their goals. Conduct business analysis, hold regular check-ins with customers, and provide data-driven insights to improve customer success and product offerings. Monitor and track customer usage and satisfaction to ensure the products meet their expectations and business objectives. Drive product activation and provide continuous support throughout the customer lifecycle, ensuring customers realize the full value of the product. Proactively identify opportunities for upselling or cross-selling modules based on customer needs and use cases. Required Skill Set: Bachelors degree in Computer Science, Information Technology or a related field. 2+ years of experience as a Business Analyst or in a related role, preferably in a B2B product-based company. Any work experience in customer success or a client-facing role is preferred. Strong understanding of data analysis tools and techniques (e.g., Excel, SQL). Proven track record of working directly with clients to understand their needs and deliver solutions that drive customer satisfaction and business growth. Strong analytical mindset, capable of interpreting data, identifying trends, and making strategic recommendations based on insights. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Job Title: Accounts Executive- Full time Location : Gurgaon, Haryana Job Title: Accounts Executive (AR/AP & Zoho Books) Key Responsibilities Accounts Receivable (AR): Generate and send invoices to clients using Zoho Books and Zoho billings Monitor customer accounts for overdue payments and follow up promptly. Apply receipts against invoices, ensure correct allocation, and reconcile AR balances. Maintain ageing reports and highlight high-risk receivables. Coordinate with sales/business teams on billing disputes or payment terms. Accounts Payable (AP): Process vendor bills, verify supporting documents, and ensure timely booking in Zoho Books . Schedule vendor payments as per credit terms and cash flow requirements. Reconcile vendor statements and resolve discrepancies. Maintain accurate records of advances, prepaid expenses, and recurring bills. Ensure compliance with TDS, GST, and other statutory deductions while processing payments. Zoho Books & General Accounting: Manage day-to-day bookkeeping activities on Zoho Books (bank reconciliation, journal entries, adjustments). Automate workflows for invoicing, approvals, and reminders within Zoho Books Generate financial reports (P&L, Balance Sheet, Cash Flow, AR/AP ageing). Assist in monthly, quarterly, and annual closing activities. Coordinate with auditors for data and reports from Zoho Books. KPIs / Success Metrics Timely invoicing & collections (DSO reduction). On-time vendor payments (avoiding penalties/interest). Accuracy of books & reconciliations. Effective use of Zoho Books automation and reporting Qualification: Minimum 3 years of articleship experience under a reputable CA Firm Bachelors degree in Accounting, Finance, or a related field CA inter are preferred Proven experience in accounting, tax compliance