Customer Success - Ads/ AdTech

Company Description

India's e-commerce market is thriving, with D2C brands leading the way. Nitro Commerce provides SaaS tools to unlock the full potential of these brands. With experience crafting AdTech solutions for India's top commerce brands, Nitro Commerce understands the challenges of the industry's evolving landscape. By harnessing the power of SaaS, Nitro Commerce aims to fuel a new era of growth and empower brands to overcome marketing obstacles with ease.

Key Role:

• Be a Trusted Advisor:

  Develop deep relationships with a portfolio of AdTech clients, understanding their business objectives, advertising strategies, and challenges.

• Drive Client Success

  : Proactively monitor client performance, identify areas for improvement, and provide strategic recommendations to optimize their use of our platform and achieve their campaign goals.

• Onboarding & Adoption:

  Lead the successful onboarding of new clients, ensuring a smooth transition and rapid adoption of our AdTech solutions. Provide ongoing training and support to maximize their proficiency.

• Proactive Upselling:

  Identify and pursue upsell opportunities within your client base by understanding their evolving needs and showcasing how additional features, products, or services can deliver greater value and ROI.

• Health & Retention:

  Monitor client health metrics, anticipate potential risks, and implement strategies to ensure high client satisfaction and retention.

• Advocate for Clients:

  Act as the voice of the customer internally, collaborating with product, engineering, sales, and marketing teams to relay feedback and influence product roadmap decisions.

• Performance Reporting:

  Prepare and deliver regular performance reviews and business insights to clients, demonstrating the value and impact of our solutions.

• Market Expertise:

  Stay up-to-date with industry trends, competitor activities, and new technologies within the AdTech landscape to provide informed recommendations to clients.

Qualifications

• 2-4 years of prior experience in Customer Success for Ads

• Knowledge of advertising platforms and analytics tools
• Strong analytical and problem-solving skills
• Excellent communication and leadership skills
• Bachelor's degree in Marketing, Advertising, Business, or related field