Customer Specialist

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are seeking a dynamic and customer-focused Customer Specialist to be the first point of contact for our prospective customers. Based in our Chennai office, you will play a critical role on the front lines of our sales process, acting as a vital link between inbound interest and our sales team. In this role, you will be responsible for engaging with potential clients, qualifying their needs, and ensuring a seamless handover to the right sales representatives. If you are a motivated individual with a passion for technology and a talent for communication, this is an excellent opportunity to join a high-growth company and make a direct impact on our success.

Roles & Responsibilities

• Frontline Customer Engagement:

• Lead Qualification and Routing:

• Sales Team Coordination:

• Data and CRM Management:

• Product Expertise:

• Collaborative Problem-Solving:

Qualifications

Required:

• Education:

• Experience:

• Communication:

• Work Schedule:

• Technical Aptitude:

Preferred:

• Industry Experience:

• Performance Track Record:

• CRM Experience:

Skill Inventory

Professional & Soft Skills

• Customer Engagement:

• Active Listening:

• Resilience & Perseverance:

• Teamwork & Collaboration:

• Time Management & Organization:

• Problem-Solving:

Technical & Functional Skills

• Lead Qualification:

• CRM Management:

• SLA Adherence:

• Product Knowledge:

• Communication Protocol:

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.