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Customer Specialist

Customer Specialist

Freshworks

1 - 4 years

8 - 12 Lacs

Chennai

Posted:14 hours ago| Platform:

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Skills Required

Service level Sales Time management Customer support data integrity CRM management Sales process Management Customer engagement CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a dynamic and customer-focused Customer Specialist to be the first point of contact for our prospective customers. Based in our Chennai office, you will play a critical role on the front lines of our sales process, acting as a vital link between inbound interest and our sales team. In this role, you will be responsible for engaging with potential clients, qualifying their needs, and ensuring a seamless handover to the right sales representatives. If you are a motivated individual with a passion for technology and a talent for communication, this is an excellent opportunity to join a high-growth company and make a direct impact on our success.

Roles & Responsibilities

Frontline Customer Engagement:
Act as the first point of contact for prospective customers, managing all inbound calls and chats promptly and professionally while adhering to strict Service Level Agreements (SLAs).
Lead Qualification and Routing:
Skillfully identify the needs of each prospect, ask clarifying questions to understand their requirements, and determine if there are immediate, qualified opportunities for a sales engagement.
Sales Team Coordination:
Accurately assign qualified leads and support tickets to the appropriate sales team members. Proactively follow up with Account Managers to ensure timely responses and ticket closure within defined SLAs.
Data and CRM Management:
Maintain meticulous and accurate records of all customer interactions and activities within our CRM and telephony systems. Actively contribute to database hygiene through regular cleanup and maintenance.
Product Expertise:
Build and continuously deepen your knowledge of the entire Freshworks product suite to effectively address customer queries and identify potential use cases.
Collaborative Problem-Solving:
Liaise effectively with colleagues, team leads, and managers to troubleshoot customer issues and collaboratively find the best solutions.

Qualifications

Required:

Education:
A Bachelors degree in any discipline.
Experience:
1 to 4 years of professional experien

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Freshworks

Software / SaaS

Chennai

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Personal Settings

Customer Specialist

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Roles & Responsibilities

Frontline Customer Engagement:

Lead Qualification and Routing:

Sales Team Coordination:

Data and CRM Management:

Product Expertise:

Collaborative Problem-Solving:

Required:

Education:

Experience:

More Jobs at Freshworks