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Customer Solutions Architect

Customer Solutions Architect

Tata Consultancy Services

12 years

0 Lacs

hyderabad telangana india

Posted:2 weeks ago| Platform:

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Skills Required

crm consulting sql server analytics reporting power azure security data migration service marketing integration powerapps automate devops communication presentation analysis architecture design erp sharepoint synchronization plugins workflow model reports api javascript rest coordination

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title

Pan India

4-10yrs Exp required

Relevant Experience (Yrs)

Solution architect with total experience of 12+ years and 7+ years in implementation/consulting in Dynamics D365 CRM On Premise Or Online

Hands-on experience in Microsoft Technologies like C#, SQL Server, SQL BI SSIS, analytics and SSRS reporting in CRM Online or Power BI (Preferable), Azure technologies, Security, Large scale Data migration, complex Integrations involving middle ware.

Should have excellent knowledge of Sales, Service, Marketing, Field Service, Voice of Customer, Portals, Configurations and Customizations, Integration patterns with online/On premise applications, Performance Optimizations, PowerApps, Power Automate, Gateways, Deployments, Azure DevOps

Technical/Functional Skills

Techno-functional exposure in various domains.
Well experienced in Sales, Service and Marketing modules.
Excellent communication and presentation skills
Hands-on experience in Microsoft Dynamics CRM D365.
Should have worked in client facing role
Involved in various project activities like
Requirement Gathering and Gap Fit Analysis
Solution Architecture and Design and configurations
Experience in Integrations with other enterprise systems like ERP, LOB on premise and online systems
Experience in integrations with MS Outlook, SharePoint, O365 Administration and AD Synchronization
Data Migration using Scribe/SSIS or similar tools
Should have worked on extending dynamics CRM by plugins, custom workflow activities and web resources.
Should have a good understanding of CRM security model
Should have experience in creating OOB CRM and Custom/SSRS reports for CRM.
Hands on Experience in configuring, customizing MS Dynamics CRM, CRM Web API and JavaScript (OData/REST).
Should have experience in implementing large transformational projects involving multi language, multi currency and multi country deployments
Should be able to set up implementation road maps, project plans

Roles & Responsibilities

Create Techno-functional fitment by interacting with client stakeholders
Conduct CRM solution approach workshops to the stakeholders
Create High Level As-Is and To-Be Architecture, Technical design for CRM and obtain necessary approvals from client
Co-ordinate with various stakeholders including Microsoft and other 3rd Party vendors
Coordination with offshore team
Create Integration specifications and design

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Customer Solutions Architect