Customer Solutions Architect

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Act as the primary point of contact for customers in discussions related to network performance, optimization, and SON deployment.
• Translate customer requirements into actionable insights for internal engineering and product teams.
• Present performance reports, solution proposals, and SON optimization results to customer stakeholders.
• Support
  pre-sales and post-sales engagements by demonstrating SON features, use cases, and value propositions.
• Analyze and interpret network KPIs to identify optimization opportunities and improve quality of service (QoS).
• Collaborate with cross-functional teams (R&D, Network Engineering, Operations) to ensure end-to-end delivery of SON-enabled optimization solutions.
• Facilitate workshops, training, and technical presentations for customer teams.
• Ensure customer satisfaction through proactive communication, performance monitoring, and timely resolution of technical concerns.

• Bachelors degree in Telecommunications, Electrical Engineering, Computer Science, or related field.
• 14+ years of experience in Network Performance Optimization (NPO), RAN Optimization, or SON operations.
• Strong understanding of LTE / 5G radio networks, KPIs, and optimization techniques.
• Hands-on experience with SON platforms, optimization tools, and network analytics.
• Excellent communication and presentation skills with the ability to engage both technical and non-technical audiences.
• Ability to manage customer relationships and lead technical discussions confidently.
• Analytical mindset with strong problem-solving skills.

• Customer-focused with strong interpersonal and negotiation skills.
• Self-motivated, proactive, and adaptable to dynamic customer environments.
• Excellent documentation and reporting capabilities.