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Customer Service/Customer Support Internship

1 - 5 years

1 - 4 Lacs

Bengaluru

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Customer Service customer inquiries troubleshooting customer support service level agreement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Selected Intern's Day-to-day Responsibilities Include Act as the first point of contact for customer inquiries and support requests. Understand, diagnose, and troubleshoot customer issues effectively. Provide accurate and timely solutions, following up to ensure complete resolution. Collaborate with internal teams to resolve complex issues. Record and maintain detailed logs of customer interactions and solutions. Communicate with customers via email, phone, and chat, ensuring professional and clear responses. Maintain adherence to company policies, processes, and service level agreements (SLAs). Monitor performance metrics and continuously seek opportunities to improve customer service.

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