Posted:2 weeks ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a Customer Service Voice representative to join our team in India. The ideal candidate will have 0-5 years of experience in a customer service role, with a strong focus on delivering exceptional service to our customers. This role requires effective communication skills and the ability to resolve customer issues in a timely manner.

Responsibilities

  • Handle inbound and outbound customer calls professionally and efficiently.
  • Resolve customer inquiries and complaints in a timely manner.
  • Maintain customer records and update account information accurately.
  • Provide information about products and services to customers.
  • Ensure customer satisfaction by providing exceptional service and support.
  • Collaborate with team members to meet performance targets and improve service quality.

Skills and Qualifications

  • Excellent verbal communication skills in English and local languages.
  • Strong listening skills and the ability to empathize with customers.
  • Proficient in using computer systems and customer service software.
  • Ability to handle difficult situations and manage stress effectively.
  • Strong problem-solving skills and attention to detail.
  • A customer-centric attitude and a passion for helping others.

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