Customer Service Voice

Aditya Jagdish Tanna (Proprietor Of Wehire Talent Solutions)

0 years

2 - 5 Lacs

mumbai city maharashtra india

Posted:10 hours ago| Platform: Foundit logo

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Skills Required

call handling crm software problem solving active listening product knowledge customer engagement data entry conflict resolution time management empathy

Work Mode

On-site

Job Type

Full Time

Job Description

Role

Customer support Associate

Description

We are seeking enthusiastic and motivated individuals for the position of Customer Service Voice in India. This role is ideal for freshers or entry-level candidates looking to start a career in customer service. You will be responsible for providing exceptional support to our customers through voice interactions.

Salary

Fresher - 24k in hand ( Graduate )

Experienced - 28k in hand ( Graduate )

Responsibilities

Handle inbound and outbound customer calls professionally and courteously.
Assist customers with inquiries, complaints, and product information.
Provide accurate information and solutions to customer issues.
Document customer interactions and maintain detailed records.
Follow up with customers to ensure their issues are resolved satisfactorily.
Work collaboratively with team members to improve customer service processes.

Skills and Qualifications

Excellent verbal communication skills in English
Strong problem-solving abilities
Ability to work in a fast-paced environment and handle multiple tasks.
Proficient in using computers and basic software applications.
Good listening skills and empathy towards customer needs.
Ability to work flexible hours, including nights and weekends if required.

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