Customer Service - US Backend Operations

Job Description

Back Customer Service - US Backend Operations JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Noida, India Operations Corporate On-Site 49168 McGraw Hill LLC. mail_outline Get future jobs matching this search or Transcript I believe what makes the company culture unique at McGraw Hill is that McGraw Hill truly cares about its employees. McGraw Hill provides its employees an opportunity and the tools to both grow, learn, and advance both professionally and personally. I love the family and team culture that is provided at McGraw Hill. I've been an employee at McGraw Hill for over 22 years, and I have worked and met with some amazing people from all walks of life and all around the country. McGraw Hill is truly a place that I would recommend as a place for employment. % buffered00:00 00:00 What makes the company culture unique at McGraw Hill? D Deshawn Data Quality Analyst 1 Overview Job Description Build The Future At McGraw Hill, the Customer Service - US Backend Operations drive progress and help build the future of learning. If you have the passion and basic technical expertise to thrive in an innovative and agile environment, we want to learn more about you. We are seeking a dedicated, hard-working, and diligent Customer Service - US Backend Operations for our back-office customer support team. How can you make an impact? As our new Customer Service - US Backend Operations , you’ll be responsible for maintaining the integrity of the item, pricing and territory structures for McGraw Hill. Based in our office in Noida, you will also be responsible for the solution, set-up and maintenance of item behaviors, territory structures, as well as advanced pricing modifiers to ensure customers receive accurate items and accurate pricing. What You Will Be Doing Analyse data and anticipate potential problems before they occur; review reports daily and correct any issues before the close of business to eliminate bad data. Review reports for internal errors to ensure data integrity. Run SQL queries or Business Intelligence reports established by the business and review and distribute the hold process. Analyse our product attributes, behaviors, pricing, territory structures, and revenue codes to ensure the integrity of each product. You will collaborate with higher-level business stakeholders to ensure data requests are completed and provide recommendations for alternative solutions based on business needs. Important Prerequisites! The candidate should be comfortable as this role requires working 6:30 PM – 3:00 AM IST, with flexibility to adjust to 5:30 PM – 2:00 AM IST during U.S. daylight savings time Ideal candidates will reside within 25 km of the office location in Noida. If suitable candidates are not found within this range, we may consider those within 40 km as an exception Cab facility for both pick up and drop off will be provided We’re Looking For Someone With 1+ years of proven experience in Customer Service Backend Operations with prior experience of working in IT/ITES/BPO industry for US/UK process Proficiency in Microsoft Office applications Basic knowledge of SQL and query writing Strong written and verbal communication skills, coupled with excellent attention to detail and accuracy skills Ability to develop solutions through research and data-driven decision making Good knowledge of Oracle and Salesforce would be highly advantageous Why McGraw Hill? There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do! 49168 McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with “like skills” based on resume and job data. To request an alternative screening process, please select “Opt-Out” when asked to “Consent to use of Automated Employment Decision Tools” during the application. Apply JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Show more Show less