Customer Service - US Backend Operations

Job Description

:"Overview Build The Future At McGraw Hill, the Customer Service - US Backend Operations drive progress and help build the future of learning. If you have the passion and basic technical expertise to thrive in an innovative and agile environment, we want to learn more about you. We are seeking a dedicated, hard-working, and diligent Customer Service - US Backend Operations for our back-office customer support team. How can you make an impact As our new Customer Service - US Backend Operations , you ll be responsible for maintaining the integrity of the item, pricing and territory structures for McGraw Hill. Based in our office in Noida, you will also be responsible for the solution, set-up and maintenance of item behaviors, territory structures, as well as advanced pricing modifiers to ensure customers receive accurate items and accurate pricing. What you will be doing: Analyse data and anticipate potential problems before they occur; review reports daily and correct any issues before the close of business to eliminate bad data. Review reports for internal errors to ensure data integrity. Run SQL queries or Business Intelligence reports established by the business and review and distribute the hold process. Analyse our product attributes, behaviors, pricing, territory structures, and revenue codes to ensure the integrity of each product. You will collaborate with higher-level business stakeholders to ensure data requests are completed and provide recommendations for alternative solutions based on business needs. Important Prerequisites! The candidate should be comfortable as this role requires working 6:30 PM 3:00 AM IST , with flexibility to adjust to 5:30 PM 2:00 AM IST during U.S. daylight savings time Ideal candidates will reside within 25 km of the office location in Noida. If suitable candidates are not found within this range, we may consider those within 40 km as an exception Cab facility for both pick up and drop off will be provided We re looking for someone with: 1+ years of proven experience in Customer Service Backend Operations with prior experience of working in IT/ITES/BPO industry for US/UK process Proficiency in Microsoft Office applications Basic knowledge of SQL and query writing Strong written and verbal communication skills, coupled with excellent attention to detail and accuracy skills Ability to develop solutions through research and data-driven decision making Good knowledge of Oracle and Salesforce would be highly advantageous Why McGraw Hill There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do! 49168