SDM - RCM Professional

Huron

4 - 7 years

9 - 13 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

project management process improvement analytical ar calling employee engagement healthcare customer service manager quality control slas business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Execute day to day activities, planning of deliverables as per availability of agents
Overseeing and driving all team members and their activities towards every client account
To ensure the team meets the required SLAs, both in terms of production and quality of work
Identify issues and proactively plan on resolution for clients and accounts
Handle client escalations, participate in client calls and status meetings as per required, and ensure proper feedback is communicated to the respective stakeholders
Initiate process improvement methods and best practices that will improve the performance of the team

Good comm skills with neutral accent
Good English Written and Listening skills
Willing to work in US shift timings
Good computer skills and the ability to use business support software.
Managing company budget and finances.
Ability to manage conflict and offer suitable resolutions.
Strong customer service, project management, and quality control skills.
Resource planning skills.

QUALIFICATIONS:

Graduate in any discipline MBA preferred. Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities. Solid verbal and written communication skills are required. Must posses strong skills on Financials and underatnding of SLAs/KPIs

Education/Certifications:

Graduate, preferably MBA

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