Customer Service - US Backend Operations

As a Customer Service - US Backend Operations at McGraw Hill, you will play a crucial role in maintaining the integrity of item, pricing, and territory structures to ensure accurate items and pricing for customers. Your responsibilities will include analyzing data, anticipating potential problems, reviewing reports, running SQL queries, and collaborating with business stakeholders. Key Responsibilities: - Analyze data and anticipate potential problems to eliminate bad data before the close of business - Review reports for internal errors to maintain data integrity - Run SQL queries and review Business Intelligence reports to ensure accuracy of data - Collaborate with higher-level business stakeholders to complete data requests and provide recommendations based on business needs Qualifications Required: - 1+ years of experience in Customer Service Backend Operations within IT/ITES/BPO industry for US/UK process - Proficiency in Microsoft Office applications - Basic knowledge of SQL and query writing - Strong written and verbal communication skills with attention to detail - Ability to develop solutions through research and data-driven decision making - Knowledge of Oracle and Salesforce would be advantageous (Note: Additional details of the company were not present in the provided job description),