Customer Service Team Leader

Company: OnlineLR
Location: Sargasan, Gandhinagar
Salary: ₹30,000 – ₹55,000 per month (based on experience and skills)

About OnlineLR:

OnlineLR is a leading digital logistics solution provider, simplifying LR creation, vehicle tracking, and transport operations management for transporters and logistics companies across India.

Job Summary:

We are seeking an experienced and motivated Team Lead for our outbound call center operations. The ideal candidate will be responsible for leading a team of telecallers to achieve sales and customer acquisition targets while ensuring high productivity, process adherence, and team performance.

Key Responsibilities:

• Supervise daily operations of the outbound call center team
• Monitor team performance and provide regular feedback & coaching
• Ensure achievement of individual and team targets (calls, demos, closures)
• Plan and allocate calling data to team members effectively
• Train new telecallers on product knowledge, CRM usage, and sales scripts
• Handle escalations and resolve customer queries professionally
• Prepare daily, weekly, and monthly performance reports
• Motivate team to maintain high morale and productivity
• Coordinate with Sales, Support, and Management teams for smooth operations
• Maintain discipline, attendance, and adherence to company policies

Requirements:

• Graduate in any discipline
• Minimum 2-3 years of experience in outbound sales process with at least 1 year as Team Lead or Supervisor
• Strong leadership, communication, and interpersonal skills
• Ability to drive targets and motivate team under pressure
• Hands-on experience in CRM and call monitoring tools
• Good analytical and reporting skills
• Knowledge of logistics or SaaS industry will be an added advantage

Salary & Benefits:

• Fixed monthly salary: ₹30,000 – ₹55,000 (based on interview assessment)
• Attractive incentives based on team performance
• Professional work environment with career growth opportunities
• PF and statutory benefits as per company policy

Job Type: Full-time

Pay: ₹30,000.00 - ₹55,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Yearly bonus

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 9978757529