Customer Service Support Manager

You will be joining AATM (All About Talent Management) as a Customer Service Support Manager in a full-time hybrid role based in Surat, with the flexibility of some work from home. Your main responsibilities will revolve around ensuring customer satisfaction and support, managing customer service inquiries, and providing technical support. As a key member of the team, you will lead a customer support team, assess customer feedback, and devise strategies to enhance customer service operations effectively. To excel in this role, you should possess strong skills in customer satisfaction, customer support, and customer service, along with technical support expertise. Your analytical skills will be crucial in evaluating data and feedback to enhance service quality. Excellent communication and leadership abilities are essential for effectively managing the customer support team. Experience in team management will be advantageous. Additionally, the role requires you to hold a Bachelor's degree in Business, Customer Service Management, or a related field, and adaptability to work in a hybrid work environment.,