At Moxie Shipping, we deliver comprehensive shipping solutions that connect businesses to global markets. With branches in Dubai and Indonesia, we are strategically positioned to serve clients across key trade routes. Our commitment to reliability, efficiency, and customer satisfaction drives us to handle everything from freight forwarding to logistics management. Leveraging cutting-edge technology, our experienced team ensures your goods are delivered safely and on time. Partner with us to simplify your shipping needs and propel your business forward.

Role Description

This is a full-time on-site role for Customer Service Staff located in Mumbai. The Customer Service Staff will handle day-to-day tasks such as providing exceptional customer support, ensuring customer satisfaction, managing phone calls with professional etiquette, and enhancing the customer experience. The role involves directly interacting with clients to address inquiries, resolve issues, and provide timely updates on shipping statuses.

Qualifications

Customer Support and Customer Service skills
Experience in ensuring Customer Satisfaction and enhancing Customer Experience
Proficiency in Phone Etiquette and managing client interactions
Excellent communication and problem-solving skills
Ability to work effectively in a fast-paced environment
Previous experience in the shipping or logistics industry is a plus
Bachelor's degree or equivalent work experience

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Customer Service Staff