In your role overview, you will be a Customer Service Staff member at Moxie Shipping, based in Mumbai. Your primary responsibilities will include handling customer inquiries, ensuring customer satisfaction, managing customer experiences, and maintaining excellent phone etiquette. You will also be expected to address customer service issues promptly and efficiently. Key Responsibilities: - Handle customer inquiries - Ensure customer satisfaction - Manage customer experiences - Maintain excellent phone etiquette - Address customer service issues promptly and efficiently Qualifications: - Customer Support, Customer Service, and Customer Experience skills - Proficiency in maintaining high standards of Customer Satisfaction - Excellent Phone Etiquette skills - Strong interpersonal and communication skills - Ability to work effectively in a team and on-site - Previous experience in a similar role is an advantage - High school diploma or equivalent; additional qualifications in customer service or related fields are a plus,
Company Description At Moxie Shipping, we deliver comprehensive shipping solutions that connect businesses to global markets. With branches in Dubai and Indonesia, we are strategically positioned to serve clients across key trade routes. Our commitment to reliability, efficiency, and customer satisfaction drives us to handle everything from freight forwarding to logistics management. Leveraging cutting-edge technology, our experienced team ensures your goods are delivered safely and on time. Partner with us to simplify your shipping needs and propel your business forward. Role Description This is a full-time on-site role for Customer Service Staff located in Mumbai. The Customer Service Staff will handle day-to-day tasks such as providing exceptional customer support, ensuring customer satisfaction, managing phone calls with professional etiquette, and enhancing the customer experience. The role involves directly interacting with clients to address inquiries, resolve issues, and provide timely updates on shipping statuses. Qualifications Customer Support and Customer Service skills Experience in ensuring Customer Satisfaction and enhancing Customer Experience Proficiency in Phone Etiquette and managing client interactions Excellent communication and problem-solving skills Ability to work effectively in a fast-paced environment Previous experience in the shipping or logistics industry is a plus Bachelor's degree or equivalent work experience