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Customer Service Specialist || US Process || NIIT Hiring || Wipro

Customer Service Specialist || US Process || NIIT Hiring || Wipro

Niit Learning Systems

0 - 2 years

2 - 3 Lacs

Noida Gurugram Delhi / NCR

Posted:1 month ago| Platform:

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Skills Required

Voice Process Customer Care International Voice Process International BPO BPO BBA BCOM Customer Service Cce Backend Operations Voice Support fresher Customer Support Client Servicing customer service representative Us Voice Process Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

#NIIT Hiring for its Client - WIPRO# Are you a smart, customer-focused professional with a positive attitude and a passion for delivering exceptional service? Were looking for you to join our team! Designation: Customer Care Specialist (US process) Job Location- Gurugram, Work from Office only Roles and Responsibilities of a Customer Care Specialist: Customer Service through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal Service Attendance & Accountability policies Execute issue /query & Client level delivery quality on calls Adhere to Customer resolution and ensure proper documentation &follow-up Identify, share and support operational improvements What Wipro offers: Defined career roadmap which offers growth opportunities Performance-based incentive program (Depends on Process/Client Alignment) Investment in talent development and skills enhancement Work-life balance with a 5-day workweek Collaborative environment with best-in-class professionals Focus on colleague engagement and fun at work Eligibility: Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, (Except Stats, Math's Hons & Eco Hons) B.Tech. with min 6 months of similar experience is required in BPO/KPO M.Com, MA with min 6 months of similar experience is required in BPO/KPO (Except MCA and MSC) Age upto 31 years Gap should not be more than 4 years after graduation Undergraduates/ pursuing graduation are NOT eligible Candidates who are currently located in Delhi NCR/Gurgaon are only eligible Note - Interested Candidate can connect directly for quick response. * Send your resume to vinay.8.kohli@niitmts.com * Contact: 6394041147 (WhatsApp)

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Niit Learning Systems

www.niit.com

Education Administration Programs

Gurgaon Haryana

1001-5000 Employees

99 Jobs

Key People

Vijay K. Thadani

Co-Founder & CEO
Vikram Talwar

Co-Founder & Executive Vice Chairman
Sanjay Gupta

Chief Operating Officer

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