Customer Service Specialist

Hi Everyone,

We have an urgent opening for Customer Support Service. Please find below details If Interested Kindly revert back with updated CV.

Freshers to Experience.

CTC- Up to 4.45 LPA- 24/7 Shifts-5 Days Work From Office- Malad (Mumbai)

NP- Immediate to Serving who can join in 5-7 Days.

Responsibilities

• Respond to Inquiries: Handle customer queries via phone, email, chat, or social media with professionalism and empathy.
• Maintain Records: Document interactions, resolutions, and feedback in CRM systems for future reference and analysis.
• Product Guidance: Educate customers on product features, usage, and updates to enhance satisfaction.
• Complaint Resolution: Address concerns promptly and follow up to ensure complete resolution.
• Collaborate Internally: Work with sales, product, and marketing teams to relay customer insights and improve service delivery.
• Upsell & Retain: Identify opportunities to promote additional services and foster.

Qualifications

• Graduate/Undergraduate
• Prior experience in customer service or support roles is a plus.

Required Skills

• Good communication and active listening skills.
• Strong problem-solving and multitasking abilities.
• Familiarity with CRM tools and help desk software.
• Patience and empathy in handling customer concerns.

Pay range and compensation package

CTC- Up to 4.45 LPA