As a Customer Service Specialist (Export Air freight) at Continental Carriers Pvt Ltd (CCPL) in Andheri, your primary role will involve providing customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service daily. Key Responsibilities: - Provide customer support and ensure customer satisfaction - Maintain phone etiquette in all communications - Deliver exceptional customer service on a daily basis Qualifications Required: - Customer Support and Customer Satisfaction skills - Phone Etiquette and Customer Service experience - Customer Experience management - Strong communication and problem-solving skills - Ability to work effectively in a team environment - Experience in a related field or industry is a plus - Bachelor's degree in Business Administration or relevant field,
Company Description Continental Carriers Pvt Ltd (CCPL), established in 1957, is a renowned supply chain management company offering end-to-end logistics solutions globally. Serving clients across diverse industries such as Aerospace, Healthcare, Automotive, and Retail, CCPL provides international freight forwarding, warehousing, customs brokerage, and more. With Centres of Excellence in India and abroad, the company boasts strategic partnerships with a global network, enabling seamless, customized services across continents. Known for its pioneering achievements, such as India's first RA-3 accredited Green Field Air Freight Station, CCPL is committed to quality, customer satisfaction, and innovation. The company's focus on people, processes, technology, and strong ethics ensures it remains a trusted leader in the industry. Role Description This is a full-time, on-site role for a Branch Sales Manager located in New Delhi. The Branch Sales Manager will be responsible for leading sales teams, developing and implementing sales strategies, identifying new business opportunities, and maintaining strong client relationships. The role involves achieving branch sales targets, conducting market analyses, negotiating contracts, and ensuring the highest level of customer satisfaction. The manager will also oversee team performance, mentor team members, and coordinate with internal departments to achieve organizational goals. Qualifications Proven experience in Sales, Business Development, and Account Management Strong leadership and team management skills, with the ability to motivate and guide teams to achieve targets Excellent negotiation, communication, and interpersonal skills Analytical and problem-solving skills to assess market trends, conduct competitor analysis, and create effective sales strategies Familiarity with logistics, supply chain management, or freight forwarding industry is a significant advantage Proficiency in CRM software and MS Office Suite Bachelor's degree in Business Administration, Sales, Marketing, or a related field; an advanced degree is a plus Proven track record of achieving sales targets and driving consistent revenue growth