This is a full-time on-site role for a Customer Service Specialist, located in Mumbai. The Customer Service Specialist will be responsible for handling customer support inquiries, ensuring customer satisfaction, maintaining proper phone etiquette, and enhancing customer experience. Day-to-day tasks include responding to customer queries, resolving issues, and maintaining detailed records of customer interactions in the system. Additionally, the specialist will work closely with other team members to ensure a seamless customer service experience.

Qualifications

Customer Support and Customer Service skills
Customer Satisfaction and Customer Experience skills
Proficiency in Phone Etiquette
Excellent communication and interpersonal skills
Ability to handle difficult situations with professionalism
Experience with customer service software and tools is a plus
Bachelor's degree in any relevant field is preferred

More Jobs at STEAM PULSE INDIA PVT LTD

Customer Service Specialist

mumbai, maharashtra, india

Experience: Not specified

Salary: Not disclosed

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Customer Service Specialist