Customer Service Specialist

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About Us

At LiLLBUD, we design research-backed toys that spark development through play for babies aged 0–3 years. As we grow our brand, we’re looking for a Customer Support Executive who loves interacting with people, cares deeply about customer happiness, and takes ownership of resolving every query with empathy and speed. 

What You’ll Do

● Handle incoming customer queries and concerns through calls, WhatsApp, email, or chat (delivery delays, product queries, order issues, etc.). 

● Assign tickets to the right internal teams and follow up to ensure timely and complete resolution. 

● Call customers with abandoned checkouts to understand their concerns, assist with queries, and convert them to happy buyers. 

● Reach out to recent customers for feedback and insights to improve our experience and understand future needs. 

● Maintain logs of interactions and support tickets in CRM tool. 

● Identify recurring issues and share feedback to improve internal processes and customer satisfaction. 

● Collaborate with the operations and marketing teams to ensure smooth communication and resolution loops. 

Requirements

● Excellent spoken and written communication skills in English and Hindi. 

● Strong sense of empathy, patience, and accountability. 

● Organized and detail-oriented with the ability to multi-task. 

● Basic understanding of Shopify / CRM / WhatsApp Business tools is a plus. 

● Prior experience in customer service, D2C, or e-commerce is preferred but not mandatory. 

● Graduate in any field. 

What We Offer

● A chance to be part of a fast-growing D2C brand that’s redefining early learning. 

● Friendly, collaborative work culture with learning opportunities across teams. 

● Competitive salary 

● Exposure to customer experience, e-commerce operations, and growth functions.