Customer Service Sales Support

Role Overview: As a Customer Service Sales Support professional at Global IT Solutions, your primary responsibility will be to handle customer inquiries and provide exceptional customer service. This full-time on-site role in Airoli, Navi Mumbai requires you to manage phone calls, address customer concerns, ensure customer satisfaction, and enhance customer experience. Additionally, you will collaborate with sales teams to ensure smooth processing of customer orders and support requests. Your upselling and cross-selling skills will be beneficial in this role. Key Responsibilities: - Handle customer inquiries and provide exceptional customer service - Manage phone calls and address customer concerns - Ensure customer satisfaction and enhance customer experience - Collaborate with sales teams for smooth processing of customer orders and support requests - Utilize upselling and cross-selling skills effectively Qualifications: - Customer Support and Customer Service skills - Customer Satisfaction and Customer Experience management - Proficiency in Phone Etiquette - Excellent communication and interpersonal skills - Ability to handle multiple tasks and prioritize effectively - Strong problem-solving skills and attention to detail - Previous experience in a customer service or sales support role is an advantage - Bachelor's degree in Business, Communications, or a related field,