Tele consult - To all assigned members for the month. TAT Calls which need to be completed within the defined time TAT frame. Physician ● Perform daily outbound calls to assess the health status of members, offering necessary advice and support. ● Accurately record medical histories, medical Health Risk Assessment (HRA) and clinical findings and prescribe appropriate medications within the Electronic Health Record (EHR) Portal. ● Respond promptly to incoming calls from members within specified timeframes. ● Provide monthly health recommendations to clients based on employees' medical histories. ● Generate a comprehensive Utilization Report at the end of each month. ● Conduct webinars and health talks, contributing to educational initiatives. ● Attend client meetings, which may require occasional travel. ● Stay up to date with recent advancements in the medical and health and wellness field and share relevant updates. ● Inform the relevant team of any required medicines and equipment for patient care. ● To ensure urgent service requests are closed within a timeframe of 15 minutes. ● Zealver shall arrange for the training to be imparted as specified by Zealver to the Physicians/assigned personnel. ● Physician shall follow the consultation template /structure provided by Zealver for the tele-consults. ● Physician shall complete the ordinary (non-urgent) calls within a stipulated time frame. The deployed Physicians shall update the consult note in the EMR after the appointment is completed within a specified timeline. (***especially the prescription/referral/recommendation if any) ● Physician shall follow the process laid by Zealver for managing of service request on ticketing system, updating EHR, and the process & protocols for service provisioning. ● Prescribe appropriate medications and referrals based on clinical assessments. Physician Responsibilities: - ∙ Provide medical consultation/recommendations/advise to company's consultants, agents, employees and other persons working in the premises ∙ Consultation with members on their health check-up report ∙ Inform the management about any major issue reported in the employee’s annual health check-ups report. ∙ Maintain medical records and case papers capturing medical history as are required to be maintained in the field of medical services with highest professional standards ∙ Offer consultation to patients for first aid treatment. The consultant should take utmost care and conduct himself in highest professional standard and medical ethics in prescribing any medicine/advising any treatment to any patient Show more Show less
Job Title: S ta ff Nurse – Assisted Living (ICU Experience Preferred) Location: [Insert Location] Department: Nursing & Clinical Care Reports To: Nursing Supervisor / Facility Manager Work Schedule: 6-Day Rotational Shift, Including Mandatory Night Shifts Job Summary We are seeking a compassionate and skilled Staff Nurse with ICU experience to provide high-quality nursing care to elderly residents in our Assisted Living Facility. The ideal candidate will have a strong clinical foundation, particularly in critical care, and a passion for geriatric care. Key Responsibilities: Deliver direct patient care, including medication administration, wound care, and chronic disease management. Monitor and assess residents’ health status, especially those with complex needs. Respond promptly to medical emergencies and initiate appropriate interventions. Collaborate with physicians, allied health professionals, and family members for comprehensive care planning. Maintain accurate nursing documentation and resident records. Supervise and guide nursing aides and support staff. Ensure compliance with healthcare regulations, safety protocols, and infection control policies. Support residents’ emotional well-being and promote a dignified, respectful care environment. Participate in ongoing training and development activities. Required Qualifications: GNM, ANM or B.Sc. Nursing from a recognized institution. Valid nursing registration with [Insert Relevant Nursing Council]. Minimum 1–2 years of ICU experience in a hospital or clinical setting. Strong clinical assessment and critical thinking skills. Willingness to work a 6-day rotational schedule with mandatory night shifts. Experience or interest in geriatric/elderly care is an advantage. Desired Attributes: Empathy and patience in handling elderly residents. Effective communication and interpersonal skills. Ability to work independently and in a multidisciplinary team. Physically fit and emotionally resilient to manage demanding shifts. Show more Show less
Location: Belapur Experience Required: Total 3–5 years (including minimum 1 year ICU experience) Employment Type: Full-Time Shift: Rotational (Day/Night) Compensation offered - 2- 2.5 LPA Job Summary: We are seeking a compassionate, experienced, and skilled Staff Nurse to provide high-quality clinical care to senior residents at our elderly assisted living facility. The ideal candidate will have a strong background in critical care, and a passion for geriatric nursing. Key Responsibilities: Deliver personalized nursing care to elderly residents with chronic conditions, mobility issues, and age-related health challenges. Administer medications, IV fluids, and injections as per physician prescriptions. Monitor and document residents’ vital signs, health status, and changes in behavior or condition. Manage emergencies efficiently, utilizing ICU experience when needed. Assist with daily living activities such as feeding, mobility support, and personal hygiene. Coordinate with physicians, therapists, and caregivers to implement care plans. Maintain accurate patient records and nursing documentation. Educate residents and family members about medications, treatments, and preventive healthcare. Supervise and guide junior nursing staff and caregivers. Required Qualifications: Education: ANM/GNM/B.Sc. Nursing or equivalent (registered with State Nursing Council) Experience: 3–5 years total nursing experience with at least 1 year of ICU experience (mandatory) Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) certifications preferred Strong interpersonal and communication skills Empathy and patience for working with elderly population Preferred Skills: Experience in geriatric care or palliative care Familiarity with elderly-specific conditions like dementia, Parkinson’s, stroke, arthritis, etc. Ability to handle medical equipment like suction machines, oxygen cylinders, feeding tubes, etc. Show more Show less
Company Description At Zealver, we are dedicated to helping seniors enhance their quality of life, empowering them to live their silver years with zeal and purpose. We believe that the Silver years are an essential part of life's journey, and with proper guidance and care, they can be the most fulfilling and rewarding. Our focus is on providing top-notch support and resources to seniors to ensure their well-being and happiness. Role Description This is a full-time on-site role located in Mumbai for a Health Tech Manager in Senior Care & Assisted Living. The Health Tech Manager will oversee the implementation and maintenance of health technology systems within senior care and assisted living facilities. Day-to-day tasks include managing technical support, conducting research and development, overseeing project management, and leading a team to ensure the delivery of high-quality care and services to seniors. Qualifications Strong Analytical Skills and Research and Development (R&D) experience Team Management and Project Management expertise Excellent Technical Support skills Strong leadership and communication abilities Experience in healthcare technology or senior care is a plus Bachelor's degree in Healthcare Management, Engineering, Information Technology, or related field
Company Description At Zealver, we are dedicated to helping seniors enhance their quality of life, empowering them to live their silver years with zeal and purpose. With proper guidance and care, the silver years can be the most fulfilling part of life’s journey. We aim to provide the best support and resources for seniors to enjoy this stage of life to the fullest. Role Description This is a full-time, on-site role located in Mumbai for a Tech Manager in Healthcare & Senior Care. The Tech Manager will be responsible for overseeing technical support and research and development (R&D), managing project timelines, and providing analytical insights for senior care improvement. The role also involves coordinating with teams, managing tasks, and ensuring the seamless operation of technological solutions in our facilities. Qualifications Strong Analytical Skills Experience in Team Management and Project Management Expertise in Technical Support Background in Research and Development (R&D) Excellent organizational and multitasking abilities Strong communication and leadership skills Experience in healthcare or senior care sectors is a plus Bachelor's degree in Computer Science, Information Technology, or Computer Engineering
As a Finance Manager, you will be responsible for leading the accounting, finance, and taxation functions of the company. Your role will involve managing financial operations, ensuring compliance with regulatory requirements, and providing strategic financial guidance to support business growth. This includes overseeing the preparation of financial statements, managing budgeting and forecasting, and ensuring timely and accurate tax compliance. Your key responsibilities will include: Financial Accounting and Reporting: - Managing the preparation of monthly, quarterly, and annual financial statements, including balance sheets, income statements, and cash flow statements. - Ensuring compliance with accounting standards, regulatory requirements, and internal policies. - Coordinating with external auditors to ensure smooth audits and timely completion of financial statements. Financial Planning and Analysis: - Developing and managing financial models, forecasts, and budgets to support business planning and decision-making. - Analyzing financial performance, identifying improvement areas, and providing management recommendations. - Developing and implementing financial strategies to optimize profitability, cash flow, and return on investment. Taxation: - Managing all aspects of taxation, including income tax and GST. - Identifying and implementing tax planning opportunities to minimize tax liabilities. Financial Operations: - Managing the company's cash flow, including cash forecasting, management of bank accounts, and investment of surplus funds. - Ensuring effective internal controls, including risk management and mitigation. Compliance and Risk Management: - Ensuring compliance with all relevant laws, regulations, and standards, including financial reporting and taxation. - Identifying and managing financial risks, including market risk, credit risk, and operational risk. Requirements: Qualifications: - Professional certification, such as CA, CFA, or MBA finance is preferred. Experience: - Minimum 10-12 years of experience in finance, accounting, and taxation, with at least 2-3 years in a management role. - Experience in a similar industry or sector is an advantage. Skills: - Strong technical skills in accounting, finance, and taxation. - Excellent analytical, problem-solving, and communication skills. - Ability to lead and manage a team, with strong leadership and interpersonal skills. - Proficiency in tally and Microsoft Office. Personal Attributes: - High level of integrity, professionalism, and ethics. - Strong attention to detail, with a focus on accuracy and quality. - Ability to work under pressure, with tight deadlines and multiple priorities.,
Job Title: Customer Service Representative (CSR) Location: [Mumbai] Job Type: [Full-Time/ Ready to work in Rotational shifts] About Us: We provides holistic preventive and primary care services to seniors. With a focus on improving the quality of life for seniors. Position Overview: We are seeking a dedicated and friendly Customer Service Representative to join our team. The CSR will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues efficiently. Key Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information about products and services. Resolve customer complaints and issues, ensuring a positive experience. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve processes and customer satisfaction. Stay informed about product updates and company policies. Qualifications: High school diploma or equivalent; associate's degree preferred. Previous experience in customer service is a must (Preferrable worked in International BPO). Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficient in using computer systems and customer management software. What We Offer: Competitive salary and benefits. Opportunities for growth and development. A supportive and dynamic work environment.
Compensation offered: 3-4LPA Key Responsibilities 1. Counselling & Guidance Provide individual and group counselling sessions to students regarding academic programs, career pathways, and personal development. Assess student needs, interests, and goals to recommend suitable programs. Maintain confidentiality and a supportive approach in all counselling interactions. 2. Admissions & Onboarding Engage with prospective students (and parents, where applicable) to explain program offerings, eligibility criteria, and career outcomes. Assist with application forms, document collection, and enrolment processes. Coordinate and conduct orientation sessions for new students. 3. Academic & Personal Support Monitor student progress and identify at-risk students for timely intervention. Provide resources for stress management, study skills, and time management. Liaise with faculty to ensure students’ concerns are addressed appropriately. 4. Career & Placement Support Guide students on career prospects, industry expectations, and skill requirements. Support placement and internship preparation (CV building, interview preparation, etc.). Collaborate with placement/industry teams to match students to opportunities. 5. Administration & Reporting Maintain accurate student records, counselling notes, and reports. Provide timely updates to management regarding student engagement, dropouts, and challenges. Participate in promotional activities such as workshops, seminars, or career fairs. Qualifications & Skills Education: Graduate/Postgraduate in Psychology, Education, Social Work, or a related field. Additional certification in Counselling, Career Guidance, or Student Engagement is desirable. Experience: 2–4 years of experience in student counselling, academic advising, or a related role (experience in training institutes, schools, or colleges preferred). Skills & Competencies: Strong communication and interpersonal skills. Empathy, patience, and active listening ability. Knowledge of academic and career counselling best practices. Problem-solving and conflict resolution skills. Proficiency in MS Office and student management systems (if any). Key Attributes Student-first mindset with high emotional intelligence. Ability to motivate and inspire students. Organized, detail-oriented, and able to manage multiple cases. Professional integrity and adherence to confidentiality.
Company Description Zealver is dedicated to helping seniors enhance their quality of life, empowering them to live their silver years with zeal and purpose. We believe that the silver years are an essential part of life’s journey. Our mission is to provide the proper guidance and care to make these years the most fulfilling. Our commitment is to support seniors in living their lives with enthusiasm and a sense of purpose. Role Description This is a full-time, on-site role for the Head of Finance and Accounting located in Mumbai. The Head of Finance and Accounting will be responsible for overseeing the financial operations, preparing financial statements, financial reporting, budgeting, and analyzing financial data. The daily tasks include managing financial risks, developing and implementing financial policies, ensuring compliance with regulatory requirements, and supporting strategic financial planning. Qualifications Expertise in Financial Statements and Financial Reporting Strong Finance and Budgeting skills Excellent Analytical Skills Proven experience in managing financial operations Comprehensive understanding of financial regulations and compliance Exceptional leadership and team management abilities Bachelor's degree in Finance, Accounting, or related field Relevant professional certification (e.g., CPA, CFA) is an advantage
As a Customer Support Executive with Sales Responsibilities, your role will involve handling inbound calls, providing email support, coordinating internally for customer solutions, and contributing to sales activities through lead generation and follow-ups. The ideal candidate for this position will possess a balance of customer service skills and a sales-oriented mindset. Key Responsibilities: - Handle inbound customer calls professionally and promptly. - Respond to customer emails with clarity, accuracy, and empathy. - Coordinate with internal departments (e.g., technical, operations) to resolve customer queries. - Maintain CRM records and track customer interactions. - Identify potential leads during support interactions and pass them on to the sales team or convert directly. - Follow up on warm leads to support business growth. - Ensure customer satisfaction and resolve complaints efficiently. - Provide feedback and insights to the team for service improvement. Key Skills Required: - Excellent verbal and written communication in English, Hindi, and Marathi. - Strong interpersonal skills and ability to build rapport. - Comfort with CRM tools and basic computer operations. - Positive attitude towards sales, follow-ups, and target-driven tasks. - Ability to multitask and manage time effectively. - Team coordination and problem-solving mindset. Working Days & Timings: Monday to Sunday, 8:00 AM - 5:30 PM, with one day off per week. Salary Range: 25,000 to 27,000 per month.,
Company Description Zealver is dedicated to empowering seniors to live their silver years with purpose, dignity, and fulfillment. With a strong commitment to enhancing the quality of life, Zealver offers care and guidance to help seniors navigate this meaningful phase of life. We believe in creating a nurturing environment that supports seniors in achieving a life full of zeal and joy. Role Description This is a full-time on-site role based in Mumbai for a Vendor Alliance & Admin Officer in the healthcare domain. The officer will be responsible for managing vendor relationships, negotiating contracts, coordinating with suppliers, overseeing administrative tasks, and ensuring efficient office operations. Day-to-day tasks include maintaining procurement schedules, ensuring compliance with company policies, and supporting various healthcare initiatives through effective vendor alliances and administrative management. Qualifications Proficiency in Vendor Management, Contract Negotiation, and Supplier Coordination Strong Administrative and Organizational Skills with experience in handling office operations Ability to ensure Compliance with Policies and Regulatory Requirements Excellent Communication and Interpersonal Skills to build strong vendor relationships Problem-Solving and Analytical Skills to manage procurement and other administrative challenges Bachelor’s degree in Business Administration, Healthcare Management, or a related field Prior experience in the healthcare industry is a plus Rotational shifts and Admin knowledge also required
Kindly check the Job description for the Customer Support Executive (with Sales Responsibilities) Location: Mumbai Job Type: Full-Time Experience: 13 years preferred Industry: [Services, SaaS, Retail, Healthcare etc.] About the Role: We are looking for a dynamic and proactive Customer Support Executive who can handle inbound calls, provide email support, coordinate internally for customer solutions, and also contribute to sales activities through lead generation and follow-ups. The ideal candidate will have a balance of customer service skills and a sales-oriented mindset. Note: This role includes a sales component. If you are not comfortable with sales-related tasks such as lead generation or follow-up communication, please do not apply. Key Responsibilities Key Skills Required Handle inbound customer calls professionally and promptly. Excellent verbal and written communication (English, Hindi & Marathi) Respond to customer emails with clarity, accuracy, and empathy. Strong interpersonal skills and ability to build rapport. Coordinate with internal departments (e.g., technical, operations) to resolve customer queries. Comfort with CRM tools and basic computer operations. Maintain CRM records and track customer interactions. Positive attitude towards sales, follow-ups, and target-driven tasks. Identify potential leads during support interactions and pass them on to the sales team or convert directly. Ability to multitask and manage time effectively. Follow up on warm leads to support business growth. Team coordination and problem-solving mindset. Ensure customer satisfaction and resolve complaints efficiently. Provide feedback and insights to the team for service improvement. Working Days & Timings: Monday to Sunday, 8:00 AM 5:30 PM, with one day off per week. Salary Range: ?25,000 to ?27,000 per month.
Job Description: You will be joining Zealver, a company dedicated to empowering seniors to live their silver years with purpose, dignity, and fulfillment. As a Vendor Alliance & Admin Officer based in Mumbai, your primary role will involve managing vendor relationships, negotiating contracts, coordinating with suppliers, overseeing administrative tasks, and ensuring smooth office operations in the healthcare domain. Your responsibilities will include maintaining procurement schedules, ensuring compliance with company policies, and supporting various healthcare initiatives through effective vendor alliances and administrative management. Key Responsibilities: - Manage vendor relationships, negotiate contracts, and coordinate with suppliers - Oversee administrative tasks and ensure efficient office operations - Maintain procurement schedules and ensure compliance with company policies - Support healthcare initiatives through effective vendor alliances and administrative management Qualifications: - Proficiency in Vendor Management, Contract Negotiation, and Supplier Coordination - Strong Administrative and Organizational Skills with experience in office operations - Ability to ensure Compliance with Policies and Regulatory Requirements - Excellent Communication and Interpersonal Skills for building strong vendor relationships - Problem-Solving and Analytical Skills to manage procurement and administrative challenges - Bachelors degree in Business Administration, Healthcare Management, or related field - Prior experience in the healthcare industry is a plus (Note: Rotational shifts and Admin knowledge are also required for this role.),
As a Finance Manager at our company, you will be responsible for leading the accounting, finance, and taxation functions. Your role will involve managing financial operations, ensuring compliance with regulatory requirements, and providing strategic financial guidance to support business growth. You will oversee the preparation of financial statements, manage budgeting and forecasting, and ensure timely and accurate tax compliance. Key Responsibilities: - Manage the preparation of monthly, quarterly, and annual financial statements, including balance sheets, income statements, and cash flow statements. - Ensure compliance with accounting standards, regulatory requirements, and internal policies. - Coordinate with external auditors to ensure smooth audits and timely completion of financial statements. - Develop and manage financial models, forecasts, and budgets to support business planning and decision-making. - Analyze financial performance, identify improvement areas, and provide management recommendations. - Develop and implement financial strategies to optimize profitability, cash flow, and return on investment. - Manage all aspects of taxation, including income tax and GST. - Identify and implement tax planning opportunities to minimize tax liabilities. - Manage the company's cash flow, including cash forecasting, management of bank accounts, and investment of surplus funds. - Ensure effective internal controls, including risk management and mitigation. - Ensure compliance with all relevant laws, regulations, and standards, including financial reporting and taxation. - Identify and manage financial risks, including market risk, credit risk, and operational risk. Qualifications: - Professional certification, such as CA, CFA, or MBA finance is preferred. Experience: - Minimum 10-12 years of experience in finance, accounting, and taxation, with at least 2-3 years in a management role. - Experience in a similar industry or sector is an advantage. Skills: - Strong technical skills in accounting, finance, and taxation. - Excellent analytical, problem-solving, and communication skills. - Ability to lead and manage a team, with strong leadership and interpersonal skills. - Proficiency in tally and Microsoft Office. Personal Attributes: - High level of integrity, professionalism, and ethics. - Strong attention to detail, with a focus on accuracy and quality. - Ability to work under pressure, with tight deadlines and multiple priorities.,
Company Description Zealver is committed to enriching the lives of seniors by ensuring their silver years are fulfilling and meaningful. Our mission is to empower seniors to live with zeal and purpose through proper guidance and exceptional care. With a focus on improving the quality of life for older adults, we provide services that aim to support them in this essential phase of life’s journey. Role Description This is a full-time, on-site role for a Customer Care & Sales Executive based in Mumbai. The role entails delivering exceptional customer support by addressing inquiries, resolving issues, and managing feedback. You will actively engage with prospective and existing clients to promote services, process sales, and maintain customer relationships. Additionally, you will be responsible for maintaining service records and collaborating with the team to achieve sales goals and enhance the overall customer experience. Qualifications Strong communication skills, active listening, and a customer-centric approach Ability to build and maintain long-term client relationships Proficiency in sales strategies, negotiation, and problem-solving Organizational skills and attention to detail for record-keeping and coordination Basic computer literacy and familiarity with CRM software Fluency in English and local languages is an advantage Previous experience in customer service or sales roles is preferred A positive attitude, teamwork skills, and the ability to adapt to a fast-paced environment
Compensation offered:- 2.5-3 LPA Location :- Andheri HO Job Summary: The Admin Executive will be responsible for ensuring smooth day-to-day office operations by managing administrative tasks, facility upkeep, vendor coordination, and general office support. The role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Key Responsibilities: Office & Facility Management Oversee daily office administration activities, including housekeeping, maintenance, and repairs. Ensure all office equipment, electrical fixtures, and furniture are properly maintained and in working condition. Monitor and maintain office cleanliness, hygiene, and safety standards. Procurement & Vendor Coordination Manage procurement of office supplies, stationery, and consumables to ensure timely availability. Coordinate with vendors and service providers for contracts, renewals, and timely delivery of services. Maintain and update a database of approved vendors and suppliers. Documentation & Record Management Maintain proper documentation, records, and filing systems related to administrative operations. Handle maintenance of files, folders, and important documentation in both physical and digital formats. Ensure proper tracking of incoming and outgoing couriers, parcels, and correspondence. Event & Travel Coordination Assist in planning and organizing company events, meetings, and employee engagement activities. Support & Coordination Act as a point of contact for administrative queries within the office. Liaise with internal teams to provide timely support for administrative needs. Requirements: Bachelor’s degree in any discipline. 0–2 years of experience in office administration or facility management. Proficiency in MS Office and Google Workspace. Excellent communication, coordination, and negotiation skills. Organizational and multitasking abilities. Detail-oriented, proactive, and approachable personality. Basic understanding of procurement and vendor management processes. Ability to handle confidential information with integrity.
Compensation Offered:- Key Responsibilities 1. Nursing Supervision Monitor residents’ night-time care routines and ensure caregiver discipline. Oversee vital checks, medication administration, and accurate clinical documentation. Ensure resident comfort: room temperature, lighting, mobility assistance, call-bell response, and timely support. Handle night-time medical concerns and escalate to the on-call doctor during emergencies. Ensure availability of oxygen, first-aid kits, medications, and emergency consumables. Supervise and ensure all care staff follow resident care plans and perform duties correctly. Verify completeness of all resident documentation (vitals, care logs, incidents, medication records). Conduct spot checks on rounds, bed checks, and high-risk residents. Provide quick guidance and corrective feedback to caregivers. 2. Facility Operations Conduct night facility rounds, document observations, and ensure safety, cleanliness, and readiness. Ensure timely resolution of service-related issues with minimal disturbance to residents. Verify security of doors, gates, CCTV, alarms, and emergency exits. Coordinate with security staff on surveillance and resident movement monitoring. Supervise night housekeeping activities and ensure morning readiness of all common areas. Monitor attendance, performance, and work quality of housekeeping, maintenance, and security vendors. Coordinate with on-call technicians (electrician/plumber) for minor maintenance issues. Maintain proactive, solution-focused issue resolution. 3. Stores & Inventory Management Ensure availability of essential consumables (diapers, wipes, gloves, linen, medications). Record and report night-time consumption to the day-shift team. Maintain organised, secure, and well-managed store areas. Ensure proper stock-keeping practices and accuracy. 4. Tele-Consultation Coordination & Night Call Management Receive, manage, and triage all incoming night-time calls related to residents, emergencies, caregivers, and tele-consults. Coordinate with the mapped doctor for tele-consultation under eldercare plans and ensure timely response. Create, manage, and schedule doctor appointments in the EHR system as per protocols. Maintain documentation of tele-consult requests, doctor communication, and follow-up actions. Support caregivers and residents during night-time tele-consult processes. Ensure emergency escalations reach clinical experts promptly.
As a Night Supervisor in the healthcare industry, your role will involve overseeing various key responsibilities to ensure the smooth operation of the facility during nighttime. Here is a breakdown of your key responsibilities: - **Nursing Supervision** - Monitor residents" night-time care routines and ensure caregiver discipline. - Oversee vital checks, medication administration, and accurate clinical documentation. - Ensure resident comfort by managing room temperature, lighting, mobility assistance, call-bell response, and timely support. - Handle night-time medical concerns and escalate to the on-call doctor during emergencies. - Ensure availability of oxygen, first-aid kits, medications, and emergency consumables. - Supervise and ensure all care staff follow resident care plans and perform duties correctly. - Verify completeness of all resident documentation including vitals, care logs, incidents, and medication records. - Conduct spot checks on rounds, bed checks, and high-risk residents. - Provide quick guidance and corrective feedback to caregivers. - **Facility Operations** - Conduct night facility rounds, document observations, and ensure safety, cleanliness, and readiness. - Ensure timely resolution of service-related issues with minimal disturbance to residents. - Verify security of doors, gates, CCTV, alarms, and emergency exits. - Coordinate with security staff on surveillance and resident movement monitoring. - Supervise night housekeeping activities and ensure morning readiness of all common areas. - Monitor attendance, performance, and work quality of housekeeping, maintenance, and security vendors. - Coordinate with on-call technicians (electrician/plumber) for minor maintenance issues. - Maintain proactive, solution-focused issue resolution. - **Stores & Inventory Management** - Ensure availability of essential consumables such as diapers, wipes, gloves, linen, and medications. - Record and report night-time consumption to the day-shift team. - Maintain organized, secure, and well-managed store areas. - Ensure proper stock-keeping practices and accuracy. - **Tele-Consultation Coordination & Night Call Management** - Receive, manage, and triage all incoming night-time calls related to residents, emergencies, caregivers, and tele-consults. - Coordinate with the mapped doctor for tele-consultation under eldercare plans and ensure timely response. - Create, manage, and schedule doctor appointments in the EHR system as per protocols. - Maintain documentation of tele-consult requests, doctor communication, and follow-up actions. - Support caregivers and residents during night-time tele-consult processes. - Ensure emergency escalations reach clinical experts promptly. This job offers you the opportunity to play a crucial role in ensuring the well-being and safety of residents during night-time hours.,