Customer Service Representative Health & Wellness

Job Title: Customer Service Representative (CSR)
Location: [Mumbai]Job Type: [Full-Time/ Ready to work in Rotational shifts]About Us: We provides holistic preventive and primary care services to seniors. With a focus on improving the quality of life for seniors.Position Overview:We are seeking a dedicated and friendly Customer Service Representative to join our team. The CSR will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues efficiently.Key Responsibilities:Respond to customer inquiries via phone, email, or chat in a timely and professional manner.Provide accurate information about products and services.Resolve customer complaints and issues, ensuring a positive experience.Maintain detailed records of customer interactions and transactions.Collaborate with team members to improve processes and customer satisfaction.Stay informed about product updates and company policies.Qualifications:High school diploma or equivalent; associate's degree preferred.Previous experience in customer service is a must (Preferrable worked in International BPO).Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Proficient in using computer systems and customer management software.What We Offer:Competitive salary and benefits.Opportunities for growth and development.A supportive and dynamic work environment.