Customer Service Sales Specialist

As a Customer Service Sales Specialist at Deepija Telecom Pvt Ltd, your main role will be to handle customer support inquiries, ensuring customer satisfaction, and enhancing the overall customer experience. You will be located in Lagos with the option for some work from home. Your responsibilities will include responding to customer inquiries, providing effective solutions, managing customer relationships, and supporting sales initiatives. Your communication skills, both written and verbal, will be crucial in this role, as you will be interacting with customers on a daily basis. Key Responsibilities: - Respond to customer inquiries promptly and professionally - Ensure customer satisfaction by providing effective solutions - Demonstrate excellent phone etiquette in all customer interactions - Manage customer relationships to build long-term loyalty - Support sales initiatives to drive business growth Qualifications: - Proficiency in customer support, customer service, and ensuring customer satisfaction - Experience in maintaining high standards of customer experience and phone etiquette - Strong communication and interpersonal skills - Ability to work both independently and as part of a team - Experience in the telecom or related industry is a plus - Bachelor's degree in Business, Communications, or a related field Deepija Telecom Pvt Ltd is a market leader in Telecom Applications, offering a wide range of customization options for businesses. With a decade of experience, we have deployed numerous solutions globally, specializing in creating comprehensive call center solutions integrated with leading CRMs like Salesforce. Join us in utilizing innovative technologies to address call center challenges and provide exceptional customer service. As a Customer Service Sales Specialist at Deepija Telecom Pvt Ltd, your main role will be to handle customer support inquiries, ensuring customer satisfaction, and enhancing the overall customer experience. You will be located in Lagos with the option for some work from home. Your responsibilities will include responding to customer inquiries, providing effective solutions, managing customer relationships, and supporting sales initiatives. Your communication skills, both written and verbal, will be crucial in this role, as you will be interacting with customers on a daily basis. Key Responsibilities: - Respond to customer inquiries promptly and professionally - Ensure customer satisfaction by providing effective solutions - Demonstrate excellent phone etiquette in all customer interactions - Manage customer relationships to build long-term loyalty - Support sales initiatives to drive business growth Qualifications: - Proficiency in customer support, customer service, and ensuring customer satisfaction - Experience in maintaining high standards of customer experience and phone etiquette - Strong communication and interpersonal skills - Ability to work both independently and as part of a team - Experience in the telecom or related industry is a plus - Bachelor's degree in Business, Communications, or a related field Deepija Telecom Pvt Ltd is a market leader in Telecom Applications, offering a wide range of customization options for businesses. With a decade of experience, we have deployed numerous solutions globally, specializing in creating comprehensive call center solutions integrated with leading CRMs like Salesforce. Join us in utilizing innovative technologies to address call center challenges and provide exceptional customer service.