Customer Support Executive

Company Description

Deepija Telecom Pvt Ltd is a market leader in Telecom Applications, providing both premises-based and Hosted/Cloud Telecom Solutions. Our ConVox suite includes Omni Channel Contact Center Solutions, Customized IP-PBX, IVR, Broadcasting Tool, and more. Integrated with leading CRMs such as SalesForce, our innovative technologies and extensive expertise enable businesses of all sizes to harness the full potential of call center functionalities. With over a decade of experience, we have deployed thousands of solutions globally, ensuring businesses can leverage intelligence for optimal understanding of their call center challenges and opportunities.

Role Description

This is a full-time on-site role for a Customer Support Executive located in Raipur. The Customer Support Executive will be responsible for addressing customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction. Tasks include managing email and phone communications, documenting and tracking customer interactions, collaborating with internal teams to solve technical issues, and conducting follow-ups to ensure issues are fully resolved.

Qualifications

• Strong communication skills, both written and verbal
• Ability to handle customer inquiries and resolve issues efficiently
• Experience with CRM tools and customer support software
• Technical knowledge or the ability to quickly learn technical aspects of products
• Good organizational and multitasking skills
• Attention to detail and problem-solving abilities
• Previous experience in a customer support role is a plus
• Regional Language Knowledge Must Tamil, Marathi, Oriya

#Raipur #Marathi #Oriya #Tamil