Customer Service Sales Representative

Job Title:

Position Summary:

We are seeking a proactive and customer-focused Customer Service & Sales Representative to join our team. This role involves handling customer interactions, tracking orders, generating and managing sales leads, collecting feedback, ensuring customer satisfaction and retention, and supporting management in day-to-day operations. The candidate will also be responsible for approaching potential customers and encouraging footfall to our café outlet.

Key Responsibilities:

• Handle customer inquiries and provide timely, effective resolutions.
• Track customer orders and provide regular updates to ensure smooth delivery and communication.
• Manage and follow up on incoming leads to convert them into active customers.
• Generate leads and actively take sales orders through direct communication, calls, and online platforms.
• Approach and engage potential customers to promote our café outlet and encourage them to visit.
• Support lead generation initiatives through outbound efforts and digital engagement.
• Collect customer feedback and reviews; take necessary actions to improve satisfaction.
• Ensure customer retention, especially in cases of dissatisfaction—offer full support to resolve issues and rebuild trust.
• Identify and convert abandoned website orders into confirmed sales through effective follow-ups.
• Carry out any additional responsibilities assigned by management efficiently and professionally.

Key Skills & Requirements:

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-first approach.
• Confidence in approaching and engaging with new customers in person.
• Ability to manage multiple tasks, follow-ups, and priorities effectively.
• Strong problem-solving abilities, especially in customer complaint handling.
• Self-motivated, organized, and able to work independently or in a team.
• Previous experience in customer service, client handling, retail, or sales is preferred.