You will be joining Pinned Maps as a Customer Service Sales Representative based in Mumbai, where you will play a crucial role in handling customer inquiries, processing orders, upselling products, and delivering exceptional customer service to enhance sales and customer satisfaction. Your responsibilities will include interacting with customers, addressing their queries, and ensuring their needs are met effectively. You will also be responsible for utilizing your communication skills in English and Hindi to engage with customers and provide them with the necessary assistance. Additionally, you will have the opportunity to showcase your problem-solving abilities and caring attitude towards customers to ensure a positive experience. To excel in this role, you should possess basic computer literacy, including proficiency in email communication, spreadsheets, and CRM tools. Your ability to multitask, prioritize tasks, and maintain an organized workflow will be essential for success in this position. While prior experience in customer service or sales is beneficial, it is not mandatory. A high school diploma or equivalent qualification is required for this role. Being passionate about travel and adventure will be advantageous in this position, as you will be part of a team that is dedicated to providing unforgettable and safe travel experiences to customers. Your genuine care, empathy, and trustworthiness will align with the core values of our company and contribute to the overall success of our customer service and sales efforts.,
As a Customer Service Sales Representative at Pinned Maps, your role will involve handling customer inquiries, processing orders, upselling products, and providing excellent customer service to drive sales and customer satisfaction. Key Responsibilities: - Handling customer inquiries efficiently and effectively - Processing orders accurately and in a timely manner - Upselling products to customers to enhance their travel experience - Providing excellent customer service to ensure high levels of customer satisfaction Qualifications: - Excellent communication skills in English and Hindi - A genuinely caring attitude and problem-solving mindset - Basic computer literacy including proficiency in email, spreadsheets, and CRM tools - Ability to multitask and stay organized - Prior experience in customer service / sales is preferred but not mandatory - High school diploma or equivalent required - Interest in travel and adventure is a big plus At Pinned Maps, we bring together travel enthusiasts and adventure lovers to experience the thrill of the outdoors like never before. Our team thrives on genuine care for our customers, where empathy, responsiveness, and trust are at the heart of everything we do.,