Job Title: Customer Service & Sales Representative Position Summary: We are seeking a proactive and customer-focused Customer Service & Sales Representative to join our team. This role involves handling customer interactions, tracking orders, generating and managing sales leads, collecting feedback, ensuring customer satisfaction and retention, and supporting management in day-to-day operations. The candidate will also be responsible for approaching potential customers and encouraging footfall to our café outlet. Key Responsibilities: Handle customer inquiries and provide timely, effective resolutions. Track customer orders and provide regular updates to ensure smooth delivery and communication. Manage and follow up on incoming leads to convert them into active customers. Generate leads and actively take sales orders through direct communication, calls, and online platforms. Approach and engage potential customers to promote our café outlet and encourage them to visit. Support lead generation initiatives through outbound efforts and digital engagement. Collect customer feedback and reviews; take necessary actions to improve satisfaction. Ensure customer retention, especially in cases of dissatisfaction—offer full support to resolve issues and rebuild trust. Identify and convert abandoned website orders into confirmed sales through effective follow-ups. Carry out any additional responsibilities assigned by management efficiently and professionally. Key Skills & Requirements: Excellent verbal and written communication skills. Strong interpersonal skills and a customer-first approach. Confidence in approaching and engaging with new customers in person. Ability to manage multiple tasks, follow-ups, and priorities effectively. Strong problem-solving abilities, especially in customer complaint handling. Self-motivated, organized, and able to work independently or in a team. Previous experience in customer service, client handling, retail, or sales is preferred.
Company Description Butterfly Ayurveda is a research-driven organization specializing in the development, manufacturing, and promotion of high-quality Ayurvedic products. Our product range includes Ayurvedic teas, herbal infusions, medicines, supplements, and Ayurveda-inspired baked goods like cookies and cakes, all crafted to address lifestyle-related ailments. Backed by a strong R&D department, we combine traditional Ayurvedic knowledge with modern scientific methods to ensure the efficacy and safety of our offerings. With a mission to promote a healthy lifestyle, we strive to empower individuals with the wisdom of Ayurveda and contribute to their holistic well-being. Butterfly Ayurveda prioritizes innovation, quality control, and customer satisfaction in everything we do. Role Description This is a full-time on-site role for an Ecommerce Specialist based in Gurugram. The Ecommerce Specialist will be responsible for managing online sales platforms, monitoring website performance, and ensuring a seamless customer experience. Key responsibilities include analyzing sales trends, optimizing product listings, implementing e-commerce marketing strategies, coordinating with customer service teams, and fostering sales growth through digital platforms. The selected candidate will also handle data analysis and reporting to inform strategic decisions. Qualifications Proficiency in E-Commerce platforms and understanding of online retail strategies Strong Sales skills, with a focus on driving revenue and achieving targets Effective Communication and Customer Service skills to ensure exceptional user experience Excellent Analytical Skills for monitoring sales data, market trends, and customer behavior Attention to detail, organizational skills, and the ability to work collaboratively Experience in Ayurveda-focused industries or wellness sectors is an advantage Bachelor’s degree in Business, Marketing, or a relevant field. Must have graphic design and video editing skills using adobe photoshop, indesign and illustrator