Customer Service Representative

Job Description

Job Summary: The Customer Relationship Manager is responsible for building and maintaining strong relationships with clients, understanding their needs, ensuring customer satisfaction, and promoting customer loyalty. They act as the main point of contact between the company and its clients and work to resolve any concerns in a timely and effective manner. Key Responsibilities: Build and maintain strong, long-lasting customer relationships. Act as the lead point of contact for all customer account management matters. Ensure timely and successful delivery of solutions according to customer needs. Develop trusted advisor relationships with key accounts and stakeholders. Assist with customer requests and issues to ensure a positive experience. Identify opportunities to grow business with existing clients. Prepare regular reports on account status and customer feedback. Collaborate with internal teams (sales, marketing, operations) to improve customer experience. Resolve customer complaints quickly and efficiently. Maintain accurate customer records and CRM data entry. Key Skills & Competencies: Excellent communication and interpersonal skills Customer-focused and problem-solving attitude Strong negotiation and conflict-resolution skills Time management and organizational ability Ability to multitask and handle multiple clients at once Qualifications: Bachelor’s degree in Business Administration, Marketing, or a related field Proven experience (1–4 years) in customer relationship or account management roles Experience in handling client queries, escalations, and relationship building Job Type: Full-time Pay: ₹11,449.50 - ₹20,054.21 per month Benefits: Cell phone reimbursement Food provided Health insurance Internet reimbursement Supplemental Pay: Performance bonus Quarterly bonus Language: English (Preferred) Hindi (Preferred) Work Location: In person