Customer Service Representative

Company Description

SBI Securities, an extension of the SBI legacy, offers a wide range of investment products and services tailored to meet diverse financial goals. Our offerings include equities, derivatives, mutual funds, corporate fixed deposits, bonds, insurance, loans, and Non-Convertible Debentures (NCDs). Our user-friendly trading platform empowers clients to effortlessly manage their investments. For further information, visit us at www.sbisecurities.in.

Role Description

Key Deliverables / Accountabilities

1. Resolving the client queries within the defined timeframe.

2. To resolve customer queries over phone and/or email

3. Strong verbal and written communication skills, which include (Fluency & Coherence, Grammatical

ability, Pronunciation & Interactive Communication)

4. Basic Computer knowledge is required.

Competencies Required

1. Good communication and listening skills

2. Responding promptly, problem-solving skills

3. Ability to explain information clearly and in simple language.

4. Patience & Convincing skills

5. Empathy for customer needs

6. Possess good organizational and time management skills

7. Exhibit strong teamwork 

Education & Experience Required :

Minimum Graduation

Relevant Experience: Min. 2 years in Customer Support Role.