Job Description

About Jaipur Rugs Jaipur Rugs is a globally recognized social enterprise rooted in tradition and impact. Established in 1978 by Mr. Nand Kishore Chaudhary, the company connects over 40,000 rural artisans with international markets, exporting hand-knotted rugs to more than 60 countries. With a focus on kindness, dignity, and social equity, Jaipur Rugs weaves economic opportunity into every thread of its beautiful, artisan-made designs. Jaipur Living's purpose is to create beautiful lives for our customers, consumers, their families and friends, the artisans who create our products, and our employees. We are committed to the craftsmanship and artfulness of handmade rugs, and to keeping the age-old art alive. Role Summary As a Customer Service Representative, you will be the voice of Jaipur Living. This is a full-time on-site role for a Customer Service Representative located in Jaipur. Ensuring every customer interaction reflects care, professionalism, and efficiency. This role requires strong communication skills, a problem-solving mindset, and a commitment to delivering a positive customer experience. Key Responsibilities Handle customer queries via email and chats, ensuring high standards of service. Resolve customer issues with professionalism and clarity. Maintain detailed records of all interactions and resolutions. Collaborate with internal teams to ensure a seamless customer journey Identify opportunities to improve customer satisfaction and streamline support Qualifications & Skills Required: Minimum 2 years of experience in customer service or support roles Comfortable working N ight shifts. Proficiency in MS Office (Excel, Word, Outlook) Strong communication, interpersonal, and problem-resolution skills Ability to manage multiple inquiries with empathy and accuracy Preferred: Bachelor’s degree in Business, Communications , or related field Familiarity with customer service tools Show more Show less