Customer Service Coordinator

About Jaipur Rugs Jaipur Rugs is a purpose-driven family business built on the principle of preserving ancestral craftsmanship and connecting rural artisans with global markets. Founded in 1978 by Mr. Nand Kishore Chaudhary (NKC) with just two looms, we’ve grown into a global brand with over 7,000 looms and presence in 60+ countries. Today, we collaborate with contemporary designers to reimagine traditional rug-making, supporting over 40,000 artisans—80% of whom are women. Our mission goes beyond profit—we’re here to spread kindness and create lasting impact across our entire ecosystem. Role Overview We’re looking for a Customer Service Coordinator to manage custom rug orders for our USA clients. This role involves handling email communication, coordinating across departments (Inventory, Production, Logistics), and ensuring timely deliveries and exceptional customer service. Key Responsibilities Respond to custom order inquiries via email Monitor order status, lead times, and delivery timelines Coordinate effectively with internal teams (Inventory, Production, Logistics) Troubleshoot issues and suggest process improvements Ensure smooth and on-time delivery for US-based clients What We’re Looking For Experience: 2–4 years in customer service/order coordination (preferably in rugs, interiors, or custom manufacturing) Skills: Excellent email communication, multitasking, cross-team coordination, attention to detail Education: Bachelor’s degree in Business, Customer Service, Supply Chain, or related fields Bonus: Experience working with international clients, familiarity with project tracking tools Why Join Us? Be part of a globally recognized, impact-driven brand that combines traditional artistry with modern innovation. Enjoy a collaborative work environment, global exposure, and the chance to make a real difference. Apply Now: Send your resume to Poonam.c@jaipurrugs.com Show more Show less