Customer Service Representative

Company Description

Mediotix is a Gurgaon-based, award-winning digital analytics agency and certified Google partner, specializing in delivering top-notch, cost-effective analytics and marketing services to help brands grow. Our expertise spans web analytics, conversion funnel optimization, data collection, analysis, visualization, and activation for targeted marketing. Led by a founder with over 15 years of experience, our team of Adobe and Google-certified professionals ensures impactful data-driven results. Mediotix is committed to being a trusted partner in providing businesses with comprehensive solutions to achieve measurable market success.

Role Description

This is a full-time on-site role based in Gurugram for a Customer Service Representative. The role involves providing excellent customer support, resolving client inquiries efficiently, maintaining customer satisfaction, and building trust with clients. Responsibilities include managing email, phone, and chat interactions, maintaining accurate case records, providing solutions to improve customer experience, and escalating technical queries to the appropriate departments. The role requires effective communication skills, customer-centric approaches, and the ability to work collaboratively within a dynamic team environment.

Qualifications

• Customer service skills, including problem-solving ability, active listening, and relationship management
• Excellent verbal and written communication skills in English, with conversational fluency
• Proficiency in using CRM systems, customer support tools, and basic computer applications
• Organizational and multitasking skills to handle multiple customer inquiries efficiently
• Ability to work effectively under pressure and with diverse teams
• Previous experience in a customer support role is a plus
• High school diploma or equivalent; a bachelor's degree is an asset