Company Description Established in 2006 in Kolkata, Arohan Financial Services Limited, a part of The Aavishkaar Group, is among India’s largest NBFC MFIs. Arohan is Great Place to Work-Certified™ and strives to empower underserved households and small businesses through sustainable financial services. With plans to impact 28 million lives by 2028, Arohan is a socially responsible organization committed to making a difference. Role Description This is a full-time Mel executive (Unsecured loan) role located in Bihar at Arohan Financial Services Limited. The Mel executive will be responsible for Business and collection. Qualifications Graduation with any stream Client relationship management skills Minimum 1 year experience in unsecured or secured loan or fresher welcome Excellent communication and interpersonal skills
You will be joining Arohan Financial Services Limited, a part of The Aavishkaar Group, as a Customer Service Representative. Arohan is a leading NBFC MFI in India with high ratings and certifications. The organization's mission is to empower underserved households and small businesses through sustainable financial services, with a target of impacting 28 million lives by 2028. Arohan is known for being a Great Place to Work and is dedicated to fostering a positive and inclusive work environment for all its employees. In this full-time on-site role based in Durgapur, your primary responsibility will involve handling customer inquiries, resolving issues, ensuring customer satisfaction, and providing a seamless customer experience on a day-to-day basis. To excel in this role, you will need to possess strong customer service, customer support, and customer experience skills. Effective communication and interpersonal abilities are essential, along with the capacity to multitask and efficiently solve problems. Prior experience in customer service roles will be beneficial, and knowledge of the financial services industry would be advantageous. A Bachelor's degree in Business Administration or a related field is preferred for this position.,
Company Description Established in 2006 in Kolkata, Arohan Financial Services Limited, a part of The Aavishkaar Group, is among India’s largest NBFC MFIs. The organisation has received numerous top-notch gradings, including a bank loan rating of A (Stable) and an MFI grading of MF1 from CARE Ratings. Arohan is Great Place to Work-Certified™ and ranks among the Top 100 Best Workplaces in India 2022. Committed to empowering underserved households and small businesses through a range of sustainable financial services, Arohan aims to impact 28 million lives by the year 2028. Role Description This is a full-time on-site role for a Customer Service Representative located in Gorakhpur. The Customer Service Representative will be responsible for managing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include addressing customer questions and concerns, resolving issues, and maintaining detailed records of customer interactions. Qualifications Skills in Customer Service, Customer Support, and Customer Experience Ability to ensure high levels of Customer Satisfaction Strong communication and interpersonal skills Problem-solving and conflict resolution abilities Experience in the financial services industry is a plus Bachelor's degree in Business, Finance, or related field
Credit underwriting of msme customer, personal discussion with customer, income assessment and CAM preparation
As a Branch Head or Senior Branch Head at Arohan Financial Services Limited located in Lucknow, you will be responsible for overseeing branch operations, managing team performance, developing business strategies, and ensuring customer satisfaction. Arohan Financial Services Limited, founded in 2006 in Kolkata, is one of India's largest NBFC MFIs and is committed to empowering underserved households and small businesses through sustainable financial services. Your role will require strong leadership and team management skills to effectively lead the branch operations. Experience in the financial services or microfinance industry is essential to excel in this position. You will need to demonstrate the ability to develop and implement business strategies that align with the company's goals and objectives. Excellent communication and interpersonal skills are crucial for building relationships with team members and customers. Moreover, analytical and problem-solving abilities will be valuable in addressing challenges and optimizing branch performance. A Bachelor's degree in Finance, Business Administration, or a related field is required for this role. Previous experience in a similar position is preferred, enhancing your capabilities to succeed in this dynamic environment. Join Arohan Financial Services Limited to be part of a team dedicated to impacting 28 million lives by 2028 through sustainable financial services. If you are passionate about making a difference and possess the necessary qualifications and skills, we invite you to apply for this rewarding opportunity.,
JOB SUMMARY Customer Service Representative is responsible for achieving business target and ensuring repayment of his portfolio. To fulfil the responsibilities, the CSR conducts area survey, new customer acquisition, physical verification of client and household, disbursement of loan, repayment and overdue collection, MIS entry in MIS, proper documentation. Besides the CSR assists Branch Head in branch administration and daily branch related banking transaction. Other key responsibilities include building strong client relationship and maintaining relationship with local key person such as representative of municipality and gram panchayat, other opinion leaders. While performing the above
**Job Description** **Role Overview:** As a Branch Head or Senior Branch Head at Arohan Financial Services Limited, your main responsibility will be to oversee branch operations, manage team performance, develop business strategies, and ensure customer satisfaction. This is a full-time on-site role located in Lucknow. **Key Responsibilities:** - Oversee branch operations - Manage team performance - Develop business strategies - Ensure customer satisfaction **Qualifications:** - Strong leadership and team management skills - Experience in financial services or microfinance industry - Ability to develop and implement business strategies - Excellent communication and interpersonal skills - Analytical and problem-solving abilities - Bachelor's degree in Finance, Business Administration, or related field - Previous experience in a similar role is preferred,
Company Description Arohan Financial Services Limited, established in 2006 in Kolkata and part of The Aavishkaar Group, is one of India’s largest NBFC MFIs. The organization boasts top-notch ratings, including an A (Stable) bank loan rating and recognition as Great Place to Work-Certified™. It ranks among India’s Top 100 Best Workplaces in 2022, as well as the Best Workplaces in Microfinance India and BFSI. Arohan’s mission is to empower underserved households and small businesses through sustainable financial services, aiming to impact 28 million lives by 2028. Role Description This is a full-time on-site role based in Siliguri for the position of Cluster Receivable Manager. The individual in this role will be responsible for managing receivables across designated clusters, ensuring accurate and timely collections, overseeing staff performance, and addressing default management. The position involves regular reporting, compliance assurance, and collaboration with multiple stakeholders to maintain operational efficiency. Qualifications Strong expertise in Receivable Management, Collection Processes, and Default Handling Leadership skills to oversee cluster operations, guide teams, and enhance performance Proficiency in Financial Analysis, Data Monitoring, and Reporting Knowledge of Compliance Standards and Regulatory Requirements in the financial sector Effective communication and interpersonal skills to collaborate with stakeholders Bachelor’s or Master’s degree in Finance, Management, or a related field Experience in microfinance or NBFCs is an advantage
Company Description Founded in 2006 and headquartered in Kolkata, Arohan Financial Services Limited is one of India’s largest NBFC Microfinance Institutions and a part of The Aavishkaar Group. The organization is highly rated with an A (Stable) bank loan rating, MF1 MFI grading from CARE Ratings, and a Social Performance rating of SP1. Recognized as a Great Place to Work-Certified™ company, Arohan is ranked among the Top 100 Best Workplaces in India and the Best Workplaces in Microfinance India by the Great Place to Work® Institute in 2022. Committed to empowering underserved households and small businesses with sustainable financial services, Arohan aims to positively impact 28 million lives by 2028. Role Description This is a full-time, on-site position based in Tezpur for the role of Branch Head. The Branch Head will oversee and manage the overall operations of the branch, including customer relationship management, loan disbursement, and collection processes. Daily responsibilities include achieving business targets, ensuring compliance with organizational policies, training and motivating the team, managing risks effectively, and maintaining high customer satisfaction. The Branch Head will work closely with the regional office to ensure the branch aligns with organizational goals. Qualifications Leadership and Team Management skills to guide and mentor the branch staff effectively. Strong Communication, Customer Relationship Management, and Negotiation skills to foster trust with clients and stakeholders. Analytical and Decision-Making skills to evaluate financial data, assess risks, and drive branch performance. Operational Expertise in loan disbursement and collection, compliance adherence, and process improvement. Proficiency in basic computer applications, especially MS Office, for administrative tasks and reporting. Familiarity with the microfinance or financial services sector is a strong advantage. Graduate or Postgraduate preferred
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, area survey meeting. Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Provide customer group loan and collection from field. Qualifications At least 1 - 2 years' of relevant work experience Minimum HS (10+2) Bengali language is preferred. Won bike with licence required Male female both can apply. Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work
Company Description Established in 2006 in Kolkata, Arohan Financial Services Limited, a part of The Aavishkaar Group, is one of India’s largest NBFC Microfinance Institutions. The organization holds top-tier ratings in bank loan, MFI grading, social performance, and COCA dimensions, reflecting its excellence in the financial services sector. Recognized as a Great Place to Work-Certified™ organization, Arohan ranks among India’s Top 100 Best Workplaces and among the Best Workplaces in Microfinance India 2022. Driven by a mission to empower underserved households and small businesses through sustainable financial services, Arohan aims to impact 28 million lives by 2028. Role Description This is a full-time, on-site role for a Customer Service Representative located in Gorakhpur. The Customer Service Representative will be responsible for providing excellent customer service, managing customer inquiries and complaints, assisting with resolving issues, and ensuring customer satisfaction. Responsibilities include maintaining a high level of professionalism and efficiency in interactions, maintaining customer records, and collaborating with internal teams to guarantee excellent service delivery. Qualifications Expertise in Customer Service, Customer Support, and ensuring high Customer Satisfaction Strong understanding of Customer Service processes and optimizing Customer Experience Strong communication, problem-solving, and interpersonal skills Ability to work efficiently in an on-site environment and adapt to a fast-paced work culture Experience in the financial services or microfinance sector is a plus Proficiency in basic computer applications and record-keeping Knowledge of local languages and customs in the Gorakhpur region preferred
As a Customer Service Representative, your role involves actively engaging with customers and resolving issues to ensure their satisfaction. Your primary responsibility will be to turn customers into enthusiastic advocates for the company. Key Responsibilities: - Communicate with customers through phone calls and in-person meetings - Provide accurate and detailed information regarding products, pricing, and availability - Collaborate with internal departments to fulfill customer requirements - Perform data entry tasks across various platforms - Facilitate customer group loan applications and handle field collections Qualifications: - 1-2 years of relevant work experience - Minimum educational qualification of HS (10+2) - Proficiency in Bengali language is preferred - Possession of a valid motorcycle license - Open to applications from both male and female candidates - Strong phone etiquette and exceptional verbal, written, and interpersonal communication skills - Ability to multitask, prioritize tasks, and maintain organizational efficiency Please note: Additional company details are not included in the provided job description.,
Company Description Arohan Financial Services Limited, established in 2006 in Kolkata and part of The Aavishkaar Group, is one of India’s largest NBFC MFIs. The organization boasts top-tier ratings, including a bank loan rating of A (Stable) and a Social Performance rating of SP1. Recognized as a Great Place to Work-Certified™ company, Arohan is ranked among India’s Top 100 Best Workplaces and the Best Workplaces in Microfinance and BFSI for 2022. Committed to empowering underserved households and small businesses through sustainable financial services, Arohan aims to positively impact 28 million lives by 2028. Role Description This is a full-time, on-site role based in Prayagraj for an Administrator. The Administrator will manage daily office operations, maintain records, ensure proper documentation, and oversee compliance with organizational policies. Responsibilities include coordinating with internal teams, procurement of office supplies, maintaining schedules, and supporting organizational initiatives. The role requires efficient communication, problem-solving, and multitasking skills to ensure smooth office management. Qualifications Strong organizational, planning, and administrative skills Proficiency in document management and record-keeping Excellent communication and interpersonal skills Ability to multitask and manage time effectively Knowledge of compliance regulations and office operations Proficiency in basic computer applications like MS Office Bachelor’s degree in Business Administration, Management, or related field preferred Prior experience in administrative roles is advantageous