Customer Service Representative

Job Description

Position: Customer Service Representative Number of Openings: 5 Experience Required: Minimum 3+ years in logistics or related field Location: Chennai, Coimbatore Employment Type: Full-Time ⸻ About the Role Our Client is seeking experienced Customer Service Representatives with a solid background in logistics to join our dynamic team. In this role, you will be the first point of contact for our customers, ensuring timely and efficient service delivery while addressing inquiries and resolving issues with a customer-focused approach. ⸻ Key Responsibilities • Serve as a primary point of contact for customer inquiries related to logistics, shipment tracking, and order processing. • Collaborate with internal teams to ensure timely and accurate delivery of goods and services. • Resolve customer complaints efficiently, ensuring high levels of satisfaction. • Monitor and update customers on shipment statuses, delays, or changes in schedules. • Maintain accurate records of customer interactions, transactions, and shipment details in the system. • Analyze logistics data to identify and resolve operational issues impacting customer service. • Ensure compliance with company policies and relevant logistics regulations. ⸻ Requirements • Experience: 3+ years of proven experience in a customer service role within the logistics industry. • Skills: • Strong understanding of logistics and supply chain operations. • Excellent communication and interpersonal skills. • Problem-solving mindset with a customer-first attitude. • Proficiency in CRM and logistics management software. • Ability to multitask and work under pressure in a fast-paced environment. • Education: Bachelor’s degree in Business Administration, Logistics, or a related field preferred but not mandatory. ⸻ What We Offer • Competitive salary and performance incentives. • Opportunity to work with a passionate and supportive team. • Professional development and growth opportunities. • A positive and inclusive work culture. Show more Show less