Customer Service Representative

Company Description Founded in 2016, Galleon Consultants is a global management consulting firm offering a specialized suite of services to large and multinational corporations across Australia, USA, Canada, Philippines, UK, and India. Our core focus areas include Executive Search & Recruitment, Legal Services, Financial Services, Marketing & Automation, and Market Research & Compensation Benchmarking. Known for our excellence and client-first philosophy, we provide strategic insights and solutions that enable growth and efficiency in today’s fast-paced business environment. Role Description This is a full-time on-site role for a Customer Service Representative, located in Mumbai. The Customer Service Representative will be responsible for managing customer inquiries and complaints, ensuring customer satisfaction, and providing excellent customer support. Day-to-day tasks include handling customer calls and emails, resolving issues, maintaining records of interactions, and ensuring a high-quality customer experience. Qualifications Customer Service, Customer Support, and Customer Satisfaction skills Experience with Customer Experience and Customer Service Representatives Excellent communication and interpersonal skills Ability to handle high-pressure situations, problem-solving skills Proficiency in computer skills and customer service software Bachelor's degree in Business, Communications, or related field is preferred Previous experience in a similar role is a plus Show more Show less