Customer Service Representative

Job Title: Customer Service Representative (CSR)

Location: Mumbai-Hybrid
Experience: 6 months – 1 year
Employment Type: Full-time

About Vahaflix:
Vahaflix is a fast-growing OTT platform delivering high-quality entertainment content to audiences worldwide. We are passionate about providing seamless streaming experiences and exceptional customer support to our users.

Role Overview:
We are looking for a proactive and customer-oriented CSR to join our support team. The ideal candidate will handle user queries, troubleshoot issues, and ensure our viewers enjoy a smooth and engaging experience on our platform.

Key Responsibilities:

· Respond to customer queries via chat, email, and calls in a timely and professional manner.

· Assist users with account setup, subscription management, and content-related queries.

· Troubleshoot technical issues related to streaming, app usage, or device compatibility.

· Escalate unresolved issues to relevant teams while maintaining ownership of the customer experience.

· Maintain accurate records of interactions and feedback in the CRM system.

· Collaborate with cross-functional teams to identify and resolve recurring issues.

· Contribute to improving customer support processes and help create FAQs or knowledge base articles.

Required Skills & Qualifications:

· 6 months – 1 year of experience in customer support, preferably in OTT, media, or tech-related industries. Good Communication skills.

· Basic troubleshooting skills and comfort with digital platforms and streaming services.

· Strong problem-solving ability and a positive attitude toward customer satisfaction.

· Ability to multitask and manage time effectively in a fast-paced environment.

· Familiarity with CRM systems or helpdesk tools is a plus.

What We Offer:

· Opportunity to work with a dynamic and creative team in the OTT industry.

· Exposure to the latest trends in digital streaming and customer engagement.

· Competitive salary and performance-based incentives.

· Learning and growth opportunities in a rapidly expanding platform.

How to Apply: *ONLY MUMBAI CANDIDATES*

Please send your updated CV to [HR Email] with the subject line: “Application – CSR Vahaflix”.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund
• Work from home

Work Location: In person