We are seeking an experienced Customer Support Manager with proven expertise in sales process management . The ideal candidate will lead a high-performing team handling inbound and outbound customer interactions, ensuring superior service quality while achieving aggressive sales targets. This role requires balancing operational efficiency, sales performance, and team development. Role & responsibilities Team Leadership & Performance Management Lead, coach, and motivate a team of support executives engaged in both customer service and sales activities. Set clear sales and service targets, monitor progress, and implement improvement plans where necessary. Sales Process Optimization Oversee end-to-end sales process, from lead qualification to closure, ensuring smooth handover to post-sales support. Develop scripts, objection-handling guides, and tailored pitches for different customer segments. Collaborate with marketing to ensure high-quality lead flow and effective follow-up strategies. Customer Experience & Quality Assurance Maintain service quality standards, ensuring quick resolution of queries and high customer satisfaction. Monitor call recordings, CRM dashboards, and feedback reports to identify areas for improvement. Handle escalations and ensure prompt, empathetic resolutions. Operational Excellence Drive adherence to CRM best practices, timely data entry, and structured follow-up routines. Analyze performance metrics such as conversion rates, AHT, CSAT, and agent productivity. Implement incentive programs to boost morale and performance. Preferred candidate profile Graduate/Postgraduate in Business, Marketing, or related field. 5 - 8 years of BPO experience , with at least 2 - 3 years in a managerial role handling a sales process. Proven track record in achieving sales targets while managing customer service operations. Strong communication skills in English and Hindi; regional languages (Telugu, Hindi, English, Tamil) are an advantage. Proficiency in CRM platforms (Zoho, Salesforce, LeadSquared, or similar). Analytical, data-driven approach with excellent problem-solving skills. Ability to thrive in a fast-paced, target-driven environment. Immediate Joiner Preferred.
Role Summary: We are seeking a passionate and imaginative Graphic Designer to create stunning, fashion-forward designs that communicate our brand's story. You will be instrumental in crafting visual assets for marketing campaigns , social media , customer communications , packaging , and brand collaterals . This is an exciting opportunity for someone who thrives in a fast-paced, collaborative, and highly creative environment. Key Responsibilities: 1. Brand Identity & Visual Design (30%) Develop and maintain a cohesive visual identity across all digital and print media. Ensure all design work aligns with CloudTailor's brand guidelines , tone, and aesthetics. Conceptualize and execute designs for presentations, pitch decks, and internal communications. 2. Digital Content Creation (40%) Design creatives for Instagram, Facebook, YouTube, WhatsApp, LinkedIn , etc., including static posts, reels covers, story layouts, and motion graphics. Collaborate with social media and marketing teams to produce eye-catching content that improves engagement and conversion. Design assets for digital campaigns , including banner ads, influencer promotions, product showcases, and landing pages. 3. Product & Campaign Design (15%) Create designs for lookbooks, catalogues, packaging, brochures , and other marketing materials. Work closely with the merchandising and fashion teams to support product photoshoots , styling guides, and seasonal campaigns. 4. Print & Event Collateral (10%) Design in-store branding elements, posters, flyers, standees, hoardings, and exhibition materials. Support design requirements for offline stores, partnerships, and event activations. 5. Coordination & Delivery (5%) Work with vendors, printers, and production teams for output accuracy and quality. Manage multiple projects and deadlines with attention to detail and timely delivery. Required Skills & Qualifications: Bachelors degree in Graphic Design, Visual Communication, Fine Arts, or a related field. 2–5 years of professional design experience in fashion, lifestyle, or D2C startups . Proficiency in tools like Adobe Photoshop, Illustrator, InDesign, After Effects, and Canva . Hands-on experience with AI-powered video editing tools such as CapCut, Veo 3 , and familiarity with generative AI platforms like ChatGPT for content ideation and workflow automation. Strong prompting knowledge to effectively leverage AI for design, video editing, and creative storytelling. A strong portfolio showcasing creative and commercially relevant designs. Understanding of fashion aesthetics, design trends, and consumer behaviour. Good communication skills and ability to present creative ideas to stakeholders.