Customer Service Representative

1 years

3 - 5 Lacs

Posted:2 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

  • To answer and make calls within the set standard.
  • To provide accurate information to callers.
  • To provide exceptional customer service.
  • To acquire all necessary process information.
  • To stay updated with protocols as per process.
  • To document all call information according to standard operating procedures.
  • To maintain and improve quality results by adhering to standards and guidelines.
  • To learn additional responsibilities to grow within the organization.
  • To follow up customer calls where necessary.
  • To learn multiple processes.
  • To report unresolved call issues to the supervisor.

Skills Required:

  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills, 30wpm.
  • Team player with strong listening and interpersonal skills
  • Superior listening, verbal, and written communication skills.
  • Quality-oriented individual with the ability to rapidly learn.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹500,000.00 per year

Application Question(s):

  • Are you comfortable for Night Shift with one way cab facility?
  • Are you available to join Immediately?
  • Are you currently in Bangalore only?
  • What's your current monthly salary?
  • What's you monthly salary expectations?

Experience:

  • Customer service: 1 year (Preferred)
  • International voice process: 1 year (Preferred)

Shift availability:

  • Night Shift (Preferred)

Work Location: In person

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