Customer Service Representative

As a Customer Service Representative at Dozen Diamonds, your role is crucial in interacting professionally with valued customers to address questions and concerns efficiently. Your responsibilities include: - Act as a liaison, providing product/services information and resolving customer problems accurately - Display enthusiasm in helping customers, demonstrating patience, empathy, and excellent communication skills - Advocate for customers and gather feedback to enhance service quality - Utilize problem-solving skills to troubleshoot and investigate customer inquiries - Handle inbound and outbound calls, email requests, and face-to-face interactions using a friendly approach - Utilize sales experience to promote company products and services when opportunities arise - Manage a large volume of customer interactions with knowledge and efficiency - Address customer needs and provide expert answers about products, pricing, and availability - Meet department targets, generate leads, and recommend process improvements - Build expert knowledge of company products and services - Engage with customers professionally to deliver exceptional experiences and maintain relationships - Respond promptly to customer inquiries via various communication channels - Meet personal/team targets by explaining additional products and services to customers - Provide accurate information, handle complaints, and ensure resolution within time limits - Document customer interactions, maintain records, and follow communication guidelines - Conduct surveys to gather customer feedback and data Qualifications required for this role include: - Experience in providing exceptional customer service - Strong customer support and communication skills - Ability to ensure customer satisfaction and resolve issues - Knowledge of equity trading and financial markets is a plus - Minimum 2 years of experience in the Stock Trading Industry - Strong communication, problem-solving, and time management skills - Bachelor's degree in Business, Finance, or related field preferred Join Dozen Diamonds as a Customer Service Representative to contribute to exceptional customer service and foster lasting relationships with customers.,