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Gratitude India Manpower Consultants Pvt. Ltd.
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Customer Service Professional - German

Customer Service Professional - German

Gratitude India Manpower Consultants Pvt. Ltd.

0 - 5 years

|

2 - 6 Lacs

Posted:1 hour ago| Platform:

Apply

Skills Required

german it services customer service customer complaints troubleshooting upselling customer relationship customer care upsell business development cross selling sales customer support handling customer queries selling customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Provide exceptional customer service through various communication channels.
Respond to customer inquiries and resolve issues professionally and promptly.
Collaborate with internal teams to ensure seamless resolution of customer complaints.
Develop and maintain a thorough understanding of products and services.
Identify opportunities to upsell and cross-sell products or services.
Maintain accurate records of customer interactions and transactions.

Job Requirements

Minimum 2 years of experience in customer service, preferably in the IT Service & Consulting industry.
Strong knowledge of customer service principles and practices.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing situations.
Strong analytical and troubleshooting skills.
Experience working with international customers is an added advantage.
Proficiency in German is required.
|US Shift

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Gratitude India Manpower Consultants Pvt. Ltd.

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