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Gratitude India Manpower Consultants Pvt. Ltd.
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Customer Service Professional - German

Customer Service Professional - German

Gratitude India Manpower Consultants Pvt. Ltd.

0 - 5 years

|

2 - 6 Lacs

mumbai suburban

Posted:7 hours ago| Platform:

Apply

Skills Required

application software customer service customer complaints upsell computer systems german c++ customer care business development networking sales customer support technical support microsoft windows international clients customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Handle customer inquiries and resolve issues professionally and courteously.
Provide exceptional customer service through various channels, including phone, email, and chat.
Work closely with internal teams to resolve complex customer complaints and concerns.
Develop and maintain a thorough understanding of products and services to provide accurate information to customers.
Identify opportunities to upsell and cross-sell products or services to existing customers.
Collaborate with other teams to improve overall customer satisfaction and experience.

Job Requirements

Minimum 2 years of experience in customer service, preferably in a similar role.
Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
Strong problem-solving skills and the ability to think critically and creatively.
Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Proficient in using computer systems and software applications, with strong technical skills.
Experience working with international clients, particularly those speaking German, is an advantage.
US Shift.

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Gratitude India Manpower Consultants Pvt. Ltd.

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