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Equitas Small Finance Bank
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Customer Service Officer - Retail

Customer Service Officer - Retail

Equitas Small Finance Bank

1 - 4 years

1 - 3 Lacs

Pune Ahmednagar Akurdi

Posted:2 months ago| Platform:

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Skills Required

customer service marathi mortgage relationship management lap project management operations management team management cmmi auditing internal audit retail process compliance quality management process management finance crm sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Basic Section No. Of Openings 1 External Title Customer Service Officer - Retail Employment Type Permanent Employment Category Office Closing Date 12 Jun 2025 Organisational Entity Equitas Small Finance Bank Business Unit Assets Division/Function (SBU) Inclusive Banking - SBL Department Mortgages Sub-Department Operations Generic Role Customer Service Officer External Title (Job Role) Customer Service Officer - Retail Division Inclusive Banking - SBL Zone West State Maharashtra Region Pune Area Pune Cluster Akurdi PT Location Maharashtra Branch Code 9056 Branch Name Ahmednagar Skills Skill Learning Highest Education Bachelor of Engineering Working Language Hindi Marathi About The Role Manage & ensure 100% collection for all the Micro finance members allotted . Ensure leads are generated for retail asset product like LAP /HL Has to Ensure & adhere process compliance as defined by the organization while achieving the business targets Process Compliance Adhere to the laid down processes for repayment and relationship management with customer. Ensure payments are collected in time Continues Follow-up on Collection with the customer Customer Interaction(Locate and Notify customer) Adherence to timelines on collections Interact the clients in a courteous manner and maintain punctuality in center meetings Workflow

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Equitas Small Finance Bank

Banking

Chennai Tamilnadu

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Customer Service Officer - Retail