Customer Service Officer - Retail

1 - 4 years

1 - 3 Lacs

Posted:4 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team in the retail sector. The ideal candidate will have 1-4 years of experience in customer service, preferably in the BFSI industry.

Roles and Responsibility
  • Manage and resolve customer complaints professionally and promptly.
  • Provide excellent customer service through various channels, including phone, email, and walk-in.
  • Handle and process customer requests, transactions, and queries efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to improve overall customer satisfaction.
  • Identify and escalate complex issues to senior management when necessary.
Job Requirements
  • Strong communication and interpersonal skills are essential.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Knowledge of mortgage products and services is an added advantage.
  • Experience in inclusive banking or small finance banking is preferred.
  • Strong problem-solving and analytical skills are required.
  • Ability to work collaboratively as part of a team.

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Equitas Small Finance Bank logo
Equitas Small Finance Bank

Banking

Chennai Tamilnadu

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